Embassy Suites Phoenix - Biltmore, Phoenix, Manager

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Rank

19th

Out of 366

Embassy Suites Phoenix - Biltmore	Average Price: $163 Check Rates

Hotel Class:

2630 East Camelback Road

Phoenix, 85016 View map

3-Star Hotel Rank: 10 of 62
Average review rating: 4.05

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (11) , MyTravelGuide (71) , Travelocity (7) , TripAdvisor (126) , YahooTravel (24)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (10) balcony (16) bar (11) bath (4) bathroom (20) bed (19) breakfast (111) charge (17) check in (16) complimentary (12) cost (6) deal (4) decor (5) dinner (7) downtown (8) food (39) front desk (31) hotel (203) housekeeping (9) landscape (3) lobby (27) location (81) lunch (5) manager (14) money (5) neighborhood (4) parking (29) pillow (5) pool (78) price (5) rate (8) recommend (17) restaurant (55) room (225) room service (4) service (30) shower (9) shuttle (16) staff (69) street (20) suite (107) to park (5) towel (9) tub (3) valet (3) value (6) view (12) walk (23) wireless (14) workout room (3)

Manager

Appears in 14 comments.

66% wrote positive comments about manager

The following words were used in comments with Manager:
amazed (2) breakfast (2) desk (3) drink (2) great (2) helpful (3) housekeeping (2) management (14) night (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The second day a manager seemed to be helping and it was better.

"Nice Hotel and good location " Read full review on TripAdvisor 1/9/2012 Vote

2. The staff were very helpful and the complimentary drinks and snacks for two hours at managers reception were welcoming.

"Excellent hotel and service " Read full review on TripAdvisor 9/26/2011 Vote

3. The managers reception was great Jenna the bartender remembered our names both nights.

"Great 2 night stay " Read full review on TripAdvisor 9/12/2011 Vote

4. The Managers Happy Hour and breakfasts included in the package were amazing.

"50th birthday Stayvacation Fabulous " Read full review on TripAdvisor 4/4/2011 Vote

5. The front desk staff - especially manager Valerie and Amanda at the front desk were fantastic.

"excellent customer service and great amenities " Read full review on TripAdvisor 1/29/2012 Vote

6. an amazing touch is the in room brochure where the manager says the staff are instructed to call her at home if there is a problem they can' resolve.

"Wow a real gem " Read full review on TripAdvisor 10/12/2011 Vote

7. The Managers reception was pretty typical of Embassy suites, not real great food and low quality drinks and of course long lines but that is normal.

"Good Place, weird Showers. " Read full review on TripAdvisor 3/17/2011 Vote

8. the managers reception and morning breakfast are sub standard compared to years past.

"So..so " Read full review on TripAdvisor 8/22/2010 Vote

9. The on duty manager also refunded our money for the 2nd night, and apologized for the issues.

"Dirty room " Read full review on TripAdvisor 7/8/2010 Vote

10. I notified on duty manager Joy on 7/4/10, who assisted me in this issue and told me she would have a technician check the room and one night would be refunded to us for the inconvenience.

"Dirty room " Read full review on TripAdvisor 7/8/2010 Vote