Embassy Suites Phoenix - Biltmore, Phoenix, Front Desk

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Rank

19th

Out of 366

Embassy Suites Phoenix - Biltmore	Average Price: $163 Check Rates

Hotel Class:

2630 East Camelback Road

Phoenix, 85016 View map

3-Star Hotel Rank: 10 of 62
Average review rating: 4.05

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (11) , MyTravelGuide (71) , Travelocity (7) , TripAdvisor (126) , YahooTravel (24)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (10) balcony (16) bar (11) bath (4) bathroom (20) bed (19) breakfast (111) charge (17) check in (16) complimentary (12) cost (6) deal (4) decor (5) dinner (7) downtown (8) food (39) front desk (31) hotel (203) housekeeping (9) landscape (3) lobby (27) location (81) lunch (5) manager (14) money (5) neighborhood (4) parking (29) pillow (5) pool (78) price (5) rate (8) recommend (17) restaurant (55) room (225) room service (4) service (30) shower (9) shuttle (16) staff (69) street (20) suite (107) to park (5) towel (9) tub (3) valet (3) value (6) view (12) walk (23) wireless (14) workout room (3)

Front desk

Appears in 31 comments.

37% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (2) desk (32) food (4) friendly (3) helpful (3) hotel (6) housekeeping (2) management (3) night (2) personable (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. On the positive side: front desk staff helpful; breakfast very good.

"Not what I expected... " Read full review on TripAdvisor 8/14/2011 Vote

2. Front desk was accommodating.

"Excellent location and food service " Read full review on TripAdvisor 9/27/2010 Vote

3. Suite was fine, Front desk staff were helpful and friendly.

"Embassy Suites Camelback Rd " Read full review on TripAdvisor 2/23/2010 Vote

4. Front Desk Agent, Nancy was very welcoming and friendly.

"Very Good Stay " Read full review on TripAdvisor 1/4/2009 Vote

5. The front desk staff and breakfast staff were pleasant and helpful, and the breakfasts were quite tasty and filling.

"Typical, fairly good Embassy Suites experience " Read full review on TripAdvisor 11/20/2008 Vote

6. The front desk staff of this hotel is excellent and it definitely made a difference in our decision to stay there.

"We liked it " Read full review on TripAdvisor 4/4/2008 Vote

7. The kids loved the koi fish and were even given fish food by the front desk to feed them.

"wonderful retreat " Read full review on TripAdvisor 4/16/2012 Vote

8. When we tried to explain to the front desk attendant what we thought we were getting, she had an incredibly condescending attitude and kept cutting us off mid sentence, repeating the same thing over and over.

"Clean the Atrium Windows!!!The Spiderwebs are HUGE!!! " Read full review on TripAdvisor 4/9/2012 Vote

9. They don't have safe in the rooms, so you have to leave your stuff on a safe at the front desk.

"Two bedroom? one bedroom? Helicopter? " Read full review on TripAdvisor 3/2/2012 Vote

10. The front desk staff - especially manager Valerie and Amanda at the front desk were fantastic.

"excellent customer service and great amenities " Read full review on TripAdvisor 1/29/2012 Vote