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Rank
31st
Out of 165

Aqua Aloha Surf Hotel

Average Price: $118  
 
Hotel Class:
444 Kanekapolei Street
Honolulu, 96815 View map  
2-Star Hotel Rank: 8 of 51
Average review rating: 3.81
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (91) , MyTravelGuide (15) , Travelocity (15) , TripAdvisor (614) , YahooTravel (34)
SAFE TO BOOK ? (1/5 issues found)
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Staff
Appears in 489 comments. 
94% wrote positive comments about staff
The following words were used in comments with Staff:
clean (62)   desk (49)   excellent (20)   free (29)   friendly (191)   good (31)   great (71)   helpful (165)   hotel (131)   lobby (20)   location (35)   management (21)   need (19)   nice (62)   night (30)    
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1. All the things written about the hotel staff and service being excellent were true.
"Hotel very good but noice levels!!! " Read full review on TripAdvisor   5/21/2012 Vote      
2. Everyone on staff is friendly.
"Thumbs up-mostly " Read full review on TripAdvisor   5/19/2012 Vote      
3. When we arrived we got there about 1:30pm and the lobby was crowded as a lot of tourists had just came off a cruise ship and it was chaos in the lobby, obviously our room wasn't ready my only complaint is we where told we would be called and it was pretty obvious this wouldn't happen due to the fact staff started dealing with customers who arrived after 3pm, so I had to get in line again and had to complain as quite a few older customers thought their age excused them the need to queue, we got in our room a little after 4pm we got room 1509 and it had a great view of the mountains, overall our checkin experience was not great but not actual staff's fault as their was no way this hotel seemed prepared for such a large influx of guests, also if we hadn't already stayed at hotel we wouldn't have been aware of the free internet or the free coffee as it wasn't mentioned at checkinWe used the laundry room in our 10 day stay and it was okay the staff where helpful, we never ate at hotel although breakfast buffet was still $4.95 each and dinner buffet was $13.
"Still a good place to stay 2nd visit " Read full review on TripAdvisor   5/12/2012 Vote      
4. 95, we did get a couple of hot dogs one day they where huge for only $1.50 and the bread was fresh, Edwards Cafe on site opened rarely despite the sign showing their hours, don't really see why the hotel allow a tenant that doesn't enhance the hotel at all, on our arrival they would have done a roaring trade as the lobby was full of people waiting but it remained close, we also used the pool area it is small but clean and nice to relax in, the internet went down once in our 10 days for a few hours so it was pretty reliable,house keeping was good and reliable and also said hello,we attended the Tuesday Reception it was nice and the staff where friendly, wipeout cocktail was plentiful, and the entertainment was nice as well, we did have someone try to get into our room 1 night due to fact they had been given wrong room number by check in staff we did get a call to apologize for this incident, at check out I was disappointed that the girl at the desk never asked if we enjoyed our stay or even hoped we would return, overall we had a great room,a good stay and would return my only complaint be a little more personal with the guests who don't complain.
"Still a good place to stay 2nd visit " Read full review on TripAdvisor   5/12/2012 Vote      
5. The hotel staff was very friendly and helpful.
"Friendly service, great Waikiki location, nice room for a great price! " Read full review on TripAdvisor   5/11/2012 Vote      
6. The lobby is modern and clean with a full staff 24/7 for your every need.
"Low Price For A Great Hotel " Read full review on TripAdvisor   4/13/2012 Vote      
7. the owner is a very nice man and he keeps polite friendly staff to make you feel at home.
"Low Price For A Great Hotel " Read full review on TripAdvisor   4/13/2012 Vote      
8. Other than the rooms, amenities, aesthetics of this boutique hotel, the STAFF was absolutely wonderful to us.
"Low Price For A Great Hotel " Read full review on TripAdvisor   4/13/2012 Vote      
9. Friendly staff, room was comfortable.
"Comfortable " Read full review on TripAdvisor   4/10/2012 Vote      
10. Great location, great staff, nice facility, and reasonably priced.
"Great stay " Read full review on TripAdvisor   4/6/2012 Vote      
   
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