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Out of 56

Fontainebleau Resort

Average Daily Rate: NA  
 
Hotel Class:
4441 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 1 of 60
Average review rating: 3.98
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (99) , MyTravelGuide (100) , Travelocity (42) , TripAdvisor (483)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 58 comments. 
71% wrote positive comments about manager
The following words were used in comments with Manager:
problem (4)   reservation (5)   return (3)   secure (6)   service (4)   suite (4)   upgraded (3)   worst (3)    
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1. 00 on her card and i gave $300.00 cash I asked If I would get my cash back on checkout they said yes which I had an issue at checkout cause they wanted to mail me a check I said no way I want to see a manager after that I did get my cash back my friend then got her money back on her card like 2-3 days later, by the way jet blue wasn't aware that they charge $ 600.
"Beautiful, $$ and disorganized " Read full review on TripAdvisor   6/28/2010 Vote      
2. We had to ask the hotel manager to help us get with enterance, this was after waiting over an hour.
"Do not waste your $$$ " Read full review on TripAdvisor   4/19/2010 Vote      
3. If you're the manager ,please read the following paragraph attentively (may get you a bonus) .
"Your stay is what you make it. " Read full review on TripAdvisor   2/25/2010 Vote      
4. Have a 'could care less attitude' Compalined to manager who seemed half interested at best.
"Not worth it at all! " Read full review on TripAdvisor   1/12/2010 Vote      
5. The pool manager was excellent.
"Lots of fun but would consider a different hotel next time " Read full review on Expedia   9/16/2009 Vote      
6. Senior managers are like sleazy used car salesman and hotel GM, Peter Rolph never responded.
"DON'T GO! " Read full review on TripAdvisor   4/27/2009 Vote      
7. I asked to talk to a manager and she gave me a business card with this e-mail address on it.
"Customer Service was below standards for such a hotel. " Read full review on TripAdvisor   7/1/2010 Vote      
8. did i mention that just to eat breakfast at one of the restaurants was minimum $70!needless to say, the manager nor anybody at this hotel bothered to offer any help or accomodations for our loss, we went through a mission to reach one of the banks in order to take out money and i almost wasn't allowed on the plane to get back to New Jersey.
"The WORST experience! " Read full review on TripAdvisor   6/20/2010 Vote      
9. the manager didn't even bother to come out and speak with us, he told one of the attendants to let us know that we did the right thing by calling security and filing a police report.
"The WORST experience! " Read full review on TripAdvisor   6/20/2010 Vote      
10. We tried speaking to the manager, since they stole our wallets we didn't have any way of obtaining money to eat.
"The WORST experience! " Read full review on TripAdvisor   6/20/2010 Vote      
   
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