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Rank
1st
Out of 8

Mayfair Hotel & Spa

Average Daily Rate: NA  
 
Hotel Class:
3000 Florida Avenue
Coconut Grove, 33133 View map  
4-Star Hotel Rank: 1 of 3
Average review rating: 4.4
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (80) , MyTravelGuide (14) , Travelocity (18) , TripAdvisor (202)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 18 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
courteous (2)   experience (2)   generous (5)   helpful (2)   hotel (4)   management (20)   need (2)   rude (2)   service (4)   staff (6)   useful (2)   well (2)    
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1. I was incredibly impressed with the manager and the way she handled the situation.
"A wonderful hotel that went above and beyond my expections! " Read full review on TripAdvisor   1/25/2012 Vote      
2. If this the case I would hope the new managers will restore a quality of stay for all levels of guest on the property.
"Something amiss at The Mayfair. " Read full review on TripAdvisor   12/21/2011 Vote      
3. The hotel staff was very helpful and courteous, from the bell staff to the bartenders to the general manager.
"Great service and great rooms " Read full review on TripAdvisor   5/1/2012 Vote      
4. After checking in and entering the room, the service manager called to ask if everything was as it should be.
"Exotic Luxury in the Heart of Coconut Grove " Read full review on TripAdvisor   4/19/2012 Vote      
5. Everyone from the hotel manager, to the maids, to the valets provided courteous thoughtful attention at every turn.
"Exotic Luxury in the Heart of Coconut Grove " Read full review on TripAdvisor   4/19/2012 Vote      
6. I wrote a letter to the general manager and will summarize my points below:Front desk staff extraordinairly rude and did not speak English well ( I live in Miami so I am used to the local culture); not only rude but extremely disorganized and lazyRoom service-food was cold and staff did not speak English to understand request for ketchup and PerrierHousekeeping-if you want to sleep in, this is not the place.
"Horrible experience for wedding " Read full review on TripAdvisor   1/17/2012 Vote      
7. One of the managers failed to read my certificate and said that it was expired.
"Good deal, comfy & huge rooms! " Read full review on TripAdvisor   1/5/2012 Vote      
8. When initially trying to block rooms we had a bit of a rocky start, however the General Manager, Bruce, was more than helpful, and in the end, the hotel, staff, and and overall experience completely exceeded our expectations.
"Amazing wedding weekend!!! " Read full review on TripAdvisor   12/12/2011 Vote      
9. During the reception, the catering manager was there (almost by my side) the whole time and anything I needed he'd make it happen instantly.
"Wedding Reception " Read full review on TripAdvisor   12/8/2011 Vote      
10. This took about an hour and required a letter from the manager, Gloria, which allowed us to use the pool at the Sonesta,(a superb hotel).
"The Good the Bad and the Noisy " Read full review on TripAdvisor   11/27/2011 Vote      
   
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