Mayfair Hotel & Spa, Coconut Grove, Concierge

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OpinionWell
Rank

1st

Out of 8

Mayfair Hotel & Spa	Average Daily Rate: NA Check Rates

Hotel Class:

3000 Florida Avenue

Coconut Grove, 33133 View map

4-Star Hotel Rank: 1 of 3
Average review rating: 4.4

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (80) , MyTravelGuide (14) , Travelocity (18) , TripAdvisor (202)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (13) balcony (55) bar (83) bath (17) bathroom (83) beach (58) bed (51) breakfast (31) cabana (14) charge (15) check in (20) concierge (14) cost (16) decor (12) dinner (14) downtown (12) fee (14) food (36) front desk (38) hot tub (47) hotel (530) housekeeping (13) lobby (17) location (132) manager (18) massage (14) neighborhood (12) parking (39) patio (17) pool (144) price (34) rate (19) recommend (40) restaurant (102) room (414) room service (11) service (84) sheets (12) shower (23) spa (78) staff (143) street (48) suite (34) towel (21) tub (39) valet (25) valet parking (11) value (13) view (21) walk (66)

Concierge

Appears in 14 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
helpful (5) nice (2) pool (5) professional (2) service (3) staff (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The property itself is above average and the concierges we dealt with were extremely helpful.

"Nice property, hidden expenses " Read full review on TripAdvisor 4/28/2012 Vote

2. Everyone from the bellhop to the concierge to the waitress was fantastic.

"Fantastic Stay - awesome customer service " Read full review on TripAdvisor 4/14/2012 Vote

3. A full time concierge would be helpful.

"Short trip to Miami " Read full review on TripAdvisor 3/7/2012 Vote

4. Service was great for the front desk, the concierge, and valet parking.

"Good deal, comfy & huge rooms! " Read full review on TripAdvisor 1/5/2012 Vote

5. Carmen, the Chief Concierge, found a wonderful car service, which we had take us around to some of the various attractions.

"Excellent Hotel, Comfortable with Wonderful Ambience " Read full review on TripAdvisor 1/3/2012 Vote

6. We contacted the concierge, Ignacio,(who was professional and helpful) and asked him to arrange for us to use another pool.

"The Good the Bad and the Noisy " Read full review on TripAdvisor 11/27/2011 Vote

7. The hotel is in a good location and the concierge guys were really helpful.

"Nice hotel but way over the top on gratuity charges " Read full review on TripAdvisor 7/23/2011 Vote

8. The customer service is amazing --- I stupidly forgot some headphones --- within a day the concierge had called back to sort this out!the neighborhood of Coconut Grove is stylish, hip, full of trees and close to the water.

"absolutely loved it! " Read full review on TripAdvisor 4/21/2012 Vote

9. In contrast the attitudes and the responsiveness of staff working the 'shop floor' from bar staff, cleaning staff, pool attendants and concierges were exemplary.

"Something amiss at The Mayfair. " Read full review on TripAdvisor 12/21/2011 Vote

10. We appreciate and want to compliment Ignacio, the concierge, Aaron, the superb bar-tender at the pool,(who is from New Orleans and made us beignets at home adnd delivered them to us,Raul, the professional and polite pool attendant, Nicole, another delightful pool bartender and Alexa, who to helped us at the when we mentioned the noise.

"The Good the Bad and the Noisy " Read full review on TripAdvisor 11/27/2011 Vote