Pono Kai Resort, Kapaa, Front Desk

OpinionWell's Blog

Home » United States » Hawaii » Kapaa Hotels » Pono Kai Resort

OpinionWell
Rank

7th

Out of 41

Pono Kai Resort	Average Price: $195 Check Rates

Hotel Class:

1250 Kuhio Hwy

Kapaa, 96746 View map

2-Star Hotel Rank: 2 of 7
Average review rating: 3.5

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (45) , MyTravelGuide (1) , Travelocity (2) , TripAdvisor (200) , YahooTravel (18)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (10) balcony (11) bath (17) bathroom (39) beach (191) bed (44) breakfast (12) cable (6) charge (7) check in (22) check out (9) closet (10) concierge (22) cost (18) deal (17) dinner (16) discount (6) fee (9) food (29) front desk (35) hot tub (37) hotel (56) housekeeping (32) landscape (7) laundry (8) lobby (13) location (153) lunch (11) maid service (6) manager (11) money (13) ocean (142) parking (15) patio (10) pool (121) price (20) rate (6) recommend (38) restaurant (56) room (244) service (31) shower (16) spa (5) staff (102) street (11) suite (12) towel (47) value (8) view (112) walk (60)

Front desk

Appears in 35 comments.

42% wrote positive comments about front desk

The following words were used in comments with Front desk:
avoid (2) better (2) deal (2) desk (37) friendly (3) helpful (8) liked (2) mistake (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Front desk was helpful.

"Great location, good value " Read full review on TripAdvisor 1/22/2012 Vote

2. Some of the front desk staff were friendly and some definelty weren't.

"Great for those wanting a central Point " Read full review on TripAdvisor 6/9/2010 Vote

3. When we needed help setting up the safe combination, we called the front desk and maintenance arrived within 5 minutes.

"Good stay at the Pono Kai " Read full review on TripAdvisor 4/21/2010 Vote

4. This is run by Marc Resorts and NO ONE is ever at the front desk for help.

"Pono Kai " Read full review on TripAdvisor 12/28/2008 Vote

5. Front desk personel to see if in need of help can be Bernadette and Ryan who's always willing and able to help with island information and recommendations.

"Awesome " Read full review on TripAdvisor 10/8/2008 Vote

6. The ladies in the front desk are friendly, but I would NOT stay at the Pono Kai ever again.

"Cheap but not Great " Read full review on Expedia 8/31/2008 Vote

7. Mike has very reasonable rates (much better than what the front desk can offer you for an oceanfront unit).

"Great Condo with a 'Cruise Ship' Oceanfront View. " Read full review on TripAdvisor 4/7/2008 Vote

8. The front desk staff was fantastic.

"Awesome place. " Read full review on TripAdvisor 6/8/2007 Vote

9. We didn't really have to deal much with the front desk so I can't speak to that, the activities desk was fine to deal with.

"Very good experience at Pono Kai " Read full review on TripAdvisor 1/26/2012 Vote

10. Upon inspecting the room we called the front desk to see about switching rooms but were told that Building 'K' was the only unit that Interval International had units in.

"Mediocre, moldy and termite ridden-do not stay here! " Read full review on TripAdvisor 11/16/2011 Vote