Holiday Inn San Diego on the Bay, San Diego, Service

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Rank

40th

Out of 517

Holiday Inn San Diego on the Bay	Average Price: $167 Check Rates

Hotel Class:

1355 North HARBOR Drive

San Diego, 92101 View map

3-Star Hotel Rank: 18 of 101
Average review rating: 3.55

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (90) , MyTravelGuide (146) , Travelocity (18) , TripAdvisor (511) , YahooTravel (28)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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balcony (158) bar (52) bathroom (143) beach (16) bed (102) bill (13) breakfast (91) charge (29) check in (75) check out (14) concierge (36) cost (35) deal (18) decor (18) dinner (34) downtown (74) fee (14) food (113) front desk (89) gym (17) hotel (1000) housekeeping (20) lobby (70) location (328) manager (28) money (33) ocean (20) parking (129) patio (12) pillow (35) pool (83) price (92) rate (31) recommend (58) restaurant (190) room (1030) room service (29) service (133) shower (64) shuttle (179) staff (220) street (158) towel (21) tub (18) value (23) view (364) walk (187) water pressure (15) waterfront (22) wireless (18)

Service

Appears in 133 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
clean (9) cruise (8) customer (16) excellent (10) food (16) free (9) friendly (12) good (21) great (29) helpful (8) hotel (40) location (14)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. If you care anything about service, comfort or your own well being, steer clear of this hotel.

"They could have cared less... " Read full review on TripAdvisor 4/23/2012 Vote

2. From start to finish, they could have cared less about customer service or us simply as a guest.

"They could have cared less... " Read full review on TripAdvisor 4/23/2012 Vote

3. The hotel provides a free airport shuttle service and also shuttle service to the cruise ship terminal.

"Closest Hotel the the Cruise Ship Terminal " Read full review on TripAdvisor 4/4/2012 Vote

4. Service cleanliness and comfort are all first rate too.

"It's an amazing place in a stunning city location. " Read full review on TripAdvisor 3/24/2012 Vote

5. The first year I wasn't thrilled with the night clerk and service at that time, but since then it has been a great experience.

"One of the best San Diego Hotels! " Read full review on TripAdvisor 2/27/2012 Vote

6. We ate in the Elephant & Castle restaurant and the food + service was great.

"Cruisin" Fun " Read full review on TripAdvisor 2/20/2012 Vote

7. Im upset that I made this reservation a long time ago, called the service desk and they kept trying to transfer me to someone else instead of helping me.

"Overall an Ok Hotel, but feel like I was racially profiled! " Read full review on TripAdvisor 2/11/2012 Vote

8. Rooms are smaller compared to other similar hotels but the lobby service was efficient with speedy check in and automatic check out.

"Great views of the Harbour.. " Read full review on TripAdvisor 1/14/2012 Vote

9. Good and fast laundry and dry clean services, and well equipped biz center for excecutives.

"Enjoy the bay at a great place to stay " Read full review on TripAdvisor 1/12/2012 Vote

10. I gave the hotel 5 stars because it had everything we wanted, clean room, friendly service and location.

"We had a great stay. " Read full review on TripAdvisor 1/5/2012 Vote