Waikiki Gateway Hotel, Honolulu, Service

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Rank

55th

Out of 165

Waikiki Gateway Hotel	Average Price: $85 Check Rates

Hotel Class:

2070 KALAKAUA AVENUE

Honolulu, 96815 View map

2-Star Hotel Rank: 20 of 51
Average review rating: 3.48

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (75) , MyTravelGuide (4) , Travelocity (18) , TripAdvisor (328) , YahooTravel (21)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (20) balcony (90) bath (9) bathroom (84) beach (170) bed (67) breakfast (168) business center (8) cable (10) charge (32) check in (32) check out (19) complimentary (8) cost (25) deal (58) deck (12) decor (11) dinner (10) downtown (10) fee (15) food (26) front desk (81) hotel (738) housekeeping (23) lobby (90) location (190) manager (25) money (54) ocean (54) parking (73) pillow (10) pool (82) price (132) rate (31) recommend (56) restaurant (55) room (735) service (93) shower (48) shuttle (10) staff (260) street (58) suite (22) towel (27) valet (37) valet parking (24) value (41) view (116) walk (105) wireless (25)

Service

Appears in 93 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
clean (10) customer (12) desk (8) exceptional (5) expectation (5) free (5) friendly (9) good (9) great (9) hotel (21) internet (8) location (6) poor (6) quality (5)

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1. Hawaii is supposed to be renowned for its aloha and superb service.

"Sent to lobby toilet to change....twice! " Read full review on TripAdvisor 5/20/2012 Vote

2. I stayed here for over a week, and while the rooms are dated, I got better service than I found at the 5 star resort I transferred out of.

"Best value in waikiki " Read full review on TripAdvisor 4/13/2012 Vote

3. Pros: great service, comfortable beds, 2 lanais (not sure if this is to be expected each visit), great location, great priceCons: shower quality, tv quality (again, not a big deal), FEE-internet in rooms (not FREE), in-wall A/C units tend to be loud, pool was not very 'modern'.

"Great budget hotel " Read full review on TripAdvisor 3/28/2012 Vote

4. The service was very good; staff very friendly and housekeeping even washed any dishes we used every day.

"excellent value " Read full review on TripAdvisor 3/20/2012 Vote

5. Clean rooms, serviced daily.

"Very good 3 star hotel " Read full review on TripAdvisor 3/13/2012 Vote

6. The service is vary good and the folks at the front desk are vary nice.

"The photos are not real. " Read full review on TripAdvisor 2/10/2012 Vote

7. Manager, please add one Big plus to Rico's costumer service score .

"Friendly staff " Read full review on TripAdvisor 11/29/2011 Vote

8. First, the service and friendliness of the employees was impeccable.

"Traffic Noise Unbearable - Rooms old and tired " Read full review on TripAdvisor 11/23/2011 Vote

9. Excellent customer service.

"Certainly nothing fancy " Read full review on TripAdvisor 11/16/2011 Vote

10. That a/c unit was replaced with another one in less than an hour, which we consider good service.

"Reasonable place to stay !! " Read full review on TripAdvisor 11/10/2011 Vote