Sheraton Princess Kaiulani, Honolulu, Service

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Rank

36th

Out of 165

Sheraton Princess Kaiulani	Average Price: $162 Check Rates

Hotel Class:

120 KAIULANI Avenue

Honolulu, 96815 View map

3-Star Hotel Rank: 6 of 20
Average review rating: 3.66

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (226) , Travelocity (16) , TripAdvisor (824) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) balcony (154) bar (108) bathroom (166) beach (581) bed (149) breakfast (140) charge (76) check in (110) check out (38) complimentary (21) concierge (45) cost (53) deal (58) decor (23) dinner (68) discount (22) fee (140) food (164) front desk (138) gym (20) hotel (1654) housekeeping (48) lobby (166) location (556) lunch (20) maid (21) manager (46) money (77) ocean (259) parking (212) pillow (32) pool (467) price (221) rate (91) recommend (119) restaurant (174) room (1628) room service (29) service (233) shower (66) shuttle (21) staff (405) street (284) suite (29) towel (121) value (103) view (450) walk (146) wireless (48)

Service

Appears in 233 comments.

72% wrote positive comments about service

The following words were used in comments with Service:
clean (14) customer (21) desk (15) fee (14) friendly (19) good (27) great (37) guest (16) hotel (56) location (22) nice (17)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service was reasonable, anything we asked for we seemed to get.

"Good value budget hotel where value is hard to find " Read full review on TripAdvisor 5/20/2012 Vote

2. The room was clean and very nice, the bed was great and the service was very good.

"Great experience " Read full review on TripAdvisor 5/20/2012 Vote

3. The service was also very nice.

"Wonderful for the price " Read full review on TripAdvisor 5/11/2012 Vote

4. Customer service agents were very welcoming.

"Truly Impressed !! " Read full review on TripAdvisor 5/2/2012 Vote

5. I would like to thank Naomi at Concierge she needs to be commanded for her friendly personality and knowledge of the area its lovely to have good service.

"Very Impressed!!! Thanks. " Read full review on TripAdvisor 5/1/2012 Vote

6. The staff and service was good, so I had no complaints there, but I would be very careful about my room choice if I were to return.

"Not all Sheratons are created equal " Read full review on TripAdvisor 4/23/2012 Vote

7. No complains on service FOR THE PRICE, WOULD DEFINITELY RECOMMEND THE PLACE.

"Pleasantly Surprised " Read full review on TripAdvisor 4/19/2012 Vote

8. Don't be put off by this the rooms were well kept and serviced by very friendly and pleasant staff All in all a nice place to stay.

"Kel @ Queensland " Read full review on TripAdvisor 4/16/2012 Vote

9. The service was as good as any place I've ever stayed.

"Needs a little updating but impeccable service! " Read full review on TripAdvisor 3/2/2012 Vote

10. The staff were always willing to assist and the housekeeping staff were so friendly and efficient with servicing the rooms.

"Excellent Stay " Read full review on TripAdvisor 2/23/2012 Vote