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Rank
36th
Out of 165

Sheraton Princess Kaiulani

Average Price: $162  
 
Hotel Class:
120 KAIULANI Avenue
Honolulu, 96815 View map  
3-Star Hotel Rank: 6 of 20
Average review rating: 3.66
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (83) , MyTravelGuide (226) , Travelocity (16) , TripAdvisor (824) , YahooTravel (85)
SAFE TO BOOK ? (2/5 issues found)
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Check in
Appears in 110 comments. 
75% wrote positive comments about check in
The following words were used in comments with Check in:
efficient (7)   fast (11)   friendly (11)   helpful (9)   hotel (13)   nice (8)    
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1. The check in for the most part was good, with such a large group.
"Traveling during Spring Break " Read full review on TripAdvisor   4/18/2012 Vote      
2. Some of the desk clerks can be a little difficult to deal with but for the 1st time of all of my stays at this hotel - my male check-in clerk was fantastic.
"Watch out for the $18 a day Resort Fees " Read full review on TripAdvisor   3/31/2012 Vote      
3. Check in was fast and they upgraded us for free to a pool view room.
"A very nice stay... " Read full review on TripAdvisor   3/8/2012 Vote      
4. I was handed a stack of coupons and cards upon check in for happy hour and for towels and chairs.
"Run, don't walk away from this hotel. " Read full review on TripAdvisor   12/28/2011 Vote      
5. 1) Our car was broken into2) One of the ladies at the front desk was dismissive when trying to check in - luckily, there was someone else that was much more pleasant and ready to work3) The parking/towel process/coupon is a huge pain and makes one feel instantly under suspicion4) The rooms were old, dirty, and had peeling wall paper5) The front desk is non-responsive to phone calls from the room (a few calls over a 15 minute period - one call was actually picked up and then immediately hung up by the staff) and the guest services rep suggested that I just keep calling and letting the phone ring.
"Disappointing " Read full review on TripAdvisor   11/28/2011 Vote      
6. very fast check in polite staff location is in the middle of Waikiki communication great had to change booking all completed correctly via twitter no need for me to call from Australia at great cost small gift at check in very nice touch.
"great location " Read full review on TripAdvisor   11/20/2011 Vote      
7. Check in was fast, efficient and the gentleman who checked me in was very welcoming.
"Location, location, location... the bonus, it's affordable! " Read full review on TripAdvisor   11/17/2011 Vote      
8. Front desk at check in and check out was very good and fast.
"Wicked stay.....at the P.K. " Read full review on TripAdvisor   10/27/2011 Vote      
9. The check in was fast and efficient.
"A great start to our honeymoon! " Read full review on TripAdvisor   9/22/2011 Vote      
10. Check in / out fast and the 'baggage hold' works well to enjoy the last day.
"Great location, great view but a little above the price " Read full review on TripAdvisor   9/5/2011 Vote      
   
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