Sheraton Atlanta Downtown, Atlanta, Service

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Rank

18th

Out of 426

Sheraton Atlanta Downtown	Average Price: $173 Check Rates

Hotel Class:

165 COURTLAND

Atlanta, 30303 View map

3-Star Hotel Rank: 7 of 93
Average review rating: 3.84

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (43) , MyTravelGuide (961) , TripAdvisor (317) , YahooTravel (34)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (16) balcony (11) bar (46) bathroom (63) bed (68) bill (9) breakfast (65) charge (25) check in (34) check out (13) complimentary (9) concierge (40) cost (23) deal (9) dinner (19) downtown (101) fee (12) fitness center (7) food (93) front desk (83) gym (10) hot tub (10) hotel (699) housekeeping (30) lobby (38) location (100) lunch (8) manager (42) money (16) parking (107) pillow (16) pool (133) price (32) rate (24) recommend (53) restaurant (106) room (547) room service (25) service (163) shower (32) shuttle (11) staff (312) street (40) towel (25) valet (32) valet parking (10) value (8) view (26) walk (82) wireless (22)

Service

Appears in 162 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
best (9) conference (7) customer (27) desk (10) excellent (16) food (11) friendly (16) good (22) great (23) guest (10) helpful (12) hotel (46) housekeeping (9) location (7) management (10) nice (7) outstanding (14)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Most importantly, the customer service was great.

"Great customer service~ " Read full review on TripAdvisor 5/10/2012 Vote

2. The excellent customer service extended from the managers to every staff.

"Great customer service~ " Read full review on TripAdvisor 5/10/2012 Vote

3. This hotel has the best service staff I've ever experienced.

"Best service staff ever! " Read full review on TripAdvisor 5/9/2012 Vote

4. This Sheraton is two for three,The goods - and they are all MAJOR positives - clean rooms, comfortable beds, nice shower (good pressure, instant hot water), effective climate controls, and VERY good service from the staff all throughout the hotel.

"Good and bad " Read full review on TripAdvisor 5/8/2012 Vote

5. Despite the good service, cleanliness, comfortable beds, and good showers - I found it difficult to sleep here.

"Good and bad " Read full review on TripAdvisor 5/8/2012 Vote

6. It wasn't just this incident that exemplifies the outstanding service, it was at this level the whole stay.

"Professional, Pleasant and Attentive Staff " Read full review on TripAdvisor 5/8/2012 Vote

7. They provided outstanding customer service providing information regarding the hotel and city and making sure we had a quality room.

""Outstanding Service" " Read full review on TripAdvisor 5/7/2012 Vote

8. They have a really great service which encourages you to leave a voicemail message for the general manager with any feedback which I did, and the next morning received a call back from another manager resolving to fix the issue and offering us free breakfast in our room.

"Issue solved promptly and effectively, outstanding service " Read full review on TripAdvisor 5/6/2012 Vote

9. The hotel staff was friendly and helpful providing service with a smile.

"A+ Service " Read full review on TripAdvisor 4/30/2012 Vote

10. Service is amazing.

"Beautiful saltwater pool " Read full review on TripAdvisor 4/27/2012 Vote