Sheraton Atlanta Downtown, Atlanta, Concierge

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Rank

18th

Out of 426

Sheraton Atlanta Downtown	Average Price: $173 Check Rates

Hotel Class:

165 COURTLAND

Atlanta, 30303 View map

3-Star Hotel Rank: 7 of 93
Average review rating: 3.84

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (43) , MyTravelGuide (961) , TripAdvisor (317) , YahooTravel (34)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (16) balcony (11) bar (46) bathroom (63) bed (68) bill (9) breakfast (65) charge (25) check in (34) check out (13) complimentary (9) concierge (40) cost (23) deal (9) dinner (19) downtown (101) fee (12) fitness center (7) food (93) front desk (83) gym (10) hot tub (10) hotel (699) housekeeping (30) lobby (38) location (100) lunch (8) manager (42) money (16) parking (107) pillow (16) pool (133) price (32) rate (24) recommend (53) restaurant (106) room (547) room service (25) service (163) shower (32) shuttle (11) staff (312) street (40) towel (25) valet (32) valet parking (10) value (8) view (26) walk (82) wireless (22)

Concierge

Appears in 40 comments.

92% wrote positive comments about concierge

The following words were used in comments with Concierge:
exceptional (3) friendly (6) good (3) great (3) helpful (10) hotel (7) housekeeping (3) liked (3) pleasant (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When I checked in, I used points to upgrade my room to the concierge level; definitely a good choice.

"Outstanding Service, Great for Conferences " Read full review on TripAdvisor 4/18/2012 Vote

2. All members of staff from valet to concierge were pleasant and courteous for duration of stay.

"Curbside Disappointment " Read full review on TripAdvisor 4/7/2012 Vote

3. I found the concierges, especially Kiki, to be extremely helpful.

"The Concierge " Read full review on TripAdvisor 4/2/2012 Vote

4. I had multiple interactions with Chanelle at the font desk and Andre at the concierge desk - both extremely friendly and professional.

"Nice but short stay " Read full review on TripAdvisor 3/21/2012 Vote

5. The second person I would like to mention is Jim, at the Concierge desk.

"Excellent service at the Atlanta Sheraton! " Read full review on TripAdvisor 1/19/2012 Vote

6. I was so impressed with the hotel staff, in particular the concierge, Andre, who helped us find great restaurants during our meeting.

"Southern hospitality " Read full review on TripAdvisor 11/21/2011 Vote

7. The service received on the Restaurants, Concierge and Front Desk was outstanding.

"Great costumer service! " Read full review on TripAdvisor 10/31/2011 Vote

8. My friend and I approached the concierge to order a pizza, and he seemed rather uninterested and was not what I would call helpful.

"Not what you might expect... " Read full review on TripAdvisor 10/31/2011 Vote

9. I must say that the CONCIERGE staff are exceptional.

"Excellent Hotel w/ Great Staff " Read full review on TripAdvisor 8/23/2011 Vote

10. The concierge were very nice and the housekeepers were nice even though none of them spoke English and understood what the hell I was saying.

"Worse vacation in the world " Read full review on TripAdvisor 7/3/2011 Vote