Omni Hotel at CNN Center, Atlanta, Front Desk

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Rank

10th

Out of 426

Omni Hotel at CNN Center	Average Price: $227 Check Rates

Hotel Class:

100 CNN CENTER

Atlanta, 30303 View map

4-Star Hotel Rank: 4 of 28
Average review rating: 4.11

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (69) , MyTravelGuide (927) , Travelocity (15) , TripAdvisor (294) , YahooTravel (38)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (23) balcony (26) bar (32) bathroom (56) bed (69) bill (17) breakfast (59) charge (25) check in (76) check out (13) closet (10) complimentary (19) concierge (14) cost (31) deal (16) dinner (27) downtown (75) fee (13) food (132) front desk (68) hotel (680) housekeeping (25) lobby (45) location (179) lunch (9) manager (21) money (19) parking (60) pillow (23) pool (33) price (40) rate (29) recommend (51) restaurant (125) room (626) room service (43) service (151) shower (18) spa (9) staff (189) street (54) suite (16) towel (10) tub (10) valet (42) valet parking (41) value (11) view (109) walk (89) wireless (27)

Front desk

Appears in 68 comments.

72% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (3) change (6) clerk (3) conference (3) desk (69) friendly (11) great (3) helpful (5) hotel (9) housekeeping (4) management (3) need (3) problem (6) professional (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. All of our expectations were met or exceeded Even though the hotel was hosting several conferences, their front desk and concierge personnel were wonderful.

"Exemplary customer service & hotel extremely well-maintained " Read full review on TripAdvisor 5/22/2012 Vote

2. The folks at the front desk were friendly and efficient; the staff in the hallways said hello when you walked by them; staff were quick to offer directions and help.

"Nice " Read full review on TripAdvisor 2/22/2012 Vote

3. The staff was friendly and the front desk people were amazing since they let us check in at 10 am.

"Oasis In The City " Read full review on TripAdvisor 2/21/2012 Vote

4. The Front Desk Agent was very friendly and helpful.

"Awesome Property and So Much to Do Within Walking Distance! " Read full review on TripAdvisor 1/27/2012 Vote

5. Great service at the hotel, from the front desk to a personalized welcome card in the room upon arrival.

"Terrific Central Atlanta Property " Read full review on TripAdvisor 12/27/2011 Vote

6. Front desk very helpful in dinner and breakfast suggestions.

"Great hotel to attend The Tabernacle events " Read full review on TripAdvisor 9/12/2011 Vote

7. The young lady at the front desk who checked me in was polite, professional and efficient - in fact, all of my dealings with the front desk staff during my stay were clearly handled by professionals committed to providing excellent customer service.

"Excellent Hotel - Definitely A Top Choice When In Atlanta " Read full review on TripAdvisor 8/14/2011 Vote

8. Neenah at the front desk as the best.

"Oustanding customer service! " Read full review on TripAdvisor 8/12/2011 Vote

9. When I protested, the not very friendly front desk clerk told me that the charge was justified as someone had to sign for the package and put it in storage.

"Great experience with sour note at the end " Read full review on TripAdvisor 5/25/2011 Vote

10. I found the people of the hotel to be very friendly--those at the front desk and those that you met along the hallways.

"Great Stay, Would Like Comfier Beds " Read full review on TripAdvisor 3/3/2011 Vote