Phoenix Sheraton, Phoenix, Service

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Rank

9th

Out of 366

Phoenix Sheraton	Average Price: $144 Check Rates

Hotel Class:

2620 West Dunlap Avenue

Phoenix, 85021 View map

3-Star Hotel Rank: 3 of 62
Average review rating: 3.45

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (34) , Travelocity (5) , TripAdvisor (201) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (12) balcony (15) bar (23) bathroom (21) bed (28) breakfast (53) charge (15) check in (20) check out (8) complimentary (10) concierge (6) cost (8) deal (8) dinner (17) downtown (5) fitness center (7) food (52) freeway (16) front desk (50) gym (8) highway (10) hot tub (5) hotel (374) housekeeping (12) interstate (5) lobby (31) location (51) lunch (8) manager (22) money (13) parking (22) pool (97) price (19) rate (18) recommend (27) restaurant (56) room (241) room service (19) service (91) shower (8) shuttle (18) spa (7) staff (154) street (14) suite (6) towel (6) value (8) view (18) walk (13) wireless (9)

Service

Appears in 91 comments.

84% wrote positive comments about service

The following words were used in comments with Service:
clean (4) customer (16) excellent (6) food (12) friendly (6) good (9) great (13) helpful (5) hotel (17) most (6) outstanding (5) poor (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Customer Service was excellent, rooms were spacious and very clean.

"Sheraton Crescent, Phoenix, Arizona " Read full review on TripAdvisor 4/23/2012 Vote

2. Customer service is OUTSTANDING and I must thank Ms.

"Excellent Staff - Excellent Stay!! " Read full review on TripAdvisor 4/5/2012 Vote

3. EXCELLENT CONFERENCE SERVICES.

"Arizona Native Business Owner " Read full review on TripAdvisor 4/2/2012 Vote

4. I would like to recognize our waiter, Garrett, who's service was exceptional during both visits.

"Pleasantly Surprised " Read full review on TripAdvisor 3/2/2012 Vote

5. Wonderful service.

"Pleasant stay " Read full review on TripAdvisor 2/29/2012 Vote

6. The local management response we received when our comments were shared with him may help explain why service process and maintenance here are so poor.

"Poorly maintained - lackluster management reponse - would not stay again " Read full review on TripAdvisor 2/13/2012 Vote

7. Pros: Close to freeway, comfy bed, good customer service, Starbucks cafe in lobby, free parking, flat screen TV.

"Needs to be renovated " Read full review on TripAdvisor 2/5/2012 Vote

8. Thanks for the pet friendly Hotel and a special thanks to Chelsea Poling at the Indigo RestaurantFor the wonderful service.

"Pet friendly and good service " Read full review on TripAdvisor 1/22/2012 Vote

9. I hitchhiked off the restaurant across the street and got better service.

"Upscale???? " Read full review on TripAdvisor 1/5/2012 Vote

10. The food was always good and service was friendly and accomodating.

"Scout School " Read full review on TripAdvisor 12/12/2011 Vote