Phoenix Sheraton, Phoenix, Front Desk

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Rank

9th

Out of 366

Phoenix Sheraton	Average Price: $144 Check Rates

Hotel Class:

2620 West Dunlap Avenue

Phoenix, 85021 View map

3-Star Hotel Rank: 3 of 62
Average review rating: 3.45

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (35) , MyTravelGuide (34) , Travelocity (5) , TripAdvisor (201) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (12) balcony (15) bar (23) bathroom (21) bed (28) breakfast (53) charge (15) check in (20) check out (8) complimentary (10) concierge (6) cost (8) deal (8) dinner (17) downtown (5) fitness center (7) food (52) freeway (16) front desk (50) gym (8) highway (10) hot tub (5) hotel (374) housekeeping (12) interstate (5) lobby (31) location (51) lunch (8) manager (22) money (13) parking (22) pool (97) price (19) rate (18) recommend (27) restaurant (56) room (241) room service (19) service (91) shower (8) shuttle (18) spa (7) staff (154) street (14) suite (6) towel (6) value (8) view (18) walk (13) wireless (9)

Front desk

Appears in 50 comments.

84% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (9) great (4) helpful (13) informative (3) management (6) need (3) nice (4) professional (2) rude (2) service (3) staff (12) train (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Other than that it was a great stay and the front desk was awesome.

"Really great place to stay " Read full review on TripAdvisor 4/5/2012 Vote

2. The front desk staff is polite and helpful.

"Barely okay. " Read full review on TripAdvisor 4/2/2012 Vote

3. The front desk employees were always helpful, friendly and professional.

"Pleasantly Surprised " Read full review on TripAdvisor 3/2/2012 Vote

4. Event the front desk was accommodating when we used the house phone requesting to have the air turned down.

"Business Meeting - 2.10.12 - B. Holt " Read full review on TripAdvisor 2/16/2012 Vote

5. High praise for the friendly front desk staff.

"Excellent value, great location for those staying north of downtown " Read full review on TripAdvisor 1/7/2012 Vote

6. Large pool area, good food and drink in both the bar and restaurant, friendly front desk service, etc..

"Excellent Value! " Read full review on TripAdvisor 12/12/2011 Vote

7. I would like to give special thanks to Mike at the front desk for repeatedly going above and beyond for my family and I.

"Exceptional Service! " Read full review on TripAdvisor 11/29/2011 Vote

8. Megan from the front desk, and the front office supervisor David, were also amazing in helping me get things planned out.

"Exceptional Service! " Read full review on TripAdvisor 11/29/2011 Vote

9. When I left today, I was impressed that the front desk remembered me and I was happy with my stay.

"Sheraton Excellence " Read full review on TripAdvisor 11/15/2011 Vote

10. We had a last-minute change of plans, and Travis, front desk manager, was most helpful.

"Great service, great visit " Read full review on TripAdvisor 10/29/2011 Vote