Embassy Suites Phoenix, Phoenix, Manager

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Rank

31st

Out of 366

Embassy Suites Phoenix	Average Price: $114 Check Rates

Hotel Class:

1515 North 44th Street

Phoenix, 85008 View map

3-Star Hotel Rank: 18 of 62
Average review rating: 3.25

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (14) , Travelocity (7) , TripAdvisor (122) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 15 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
poor (2) rating (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. front desk help and managers are very rude, disrespectful, and cannot explain anything to you.

"customer service " Read full review on TripAdvisor 3/12/2012 Vote

2. Fresh stains on pillowcases upon arrival Locks inoperable No Kleenex in room Ignored by manager Personal shower caps removed and discarded by maid Non-English speaking employees.

"Poor management " Read full review on Travelocity 6/1/2007 Vote

3. The manager NEVER responded to our messages.

"Terrible. Do NOT stay here " Read full review on TripAdvisor 3/20/2012 Vote

4. our rooms were prepaid and the stupid manager charges our credit cards again for the stay.

"customer service " Read full review on TripAdvisor 3/12/2012 Vote

5. I let the manager know, and he could NOT have been kinder and immediately called this person into his office as he did not condone the behaviour of his employee.

"Great find! We will return. " Read full review on TripAdvisor 1/13/2012 Vote

6. I asked to speak to the woman at the front desk`s manager after her poor customer service and he was an even bigger joke.

"Don`t stay here " Read full review on TripAdvisor 8/1/2008 Vote

7. I asked to speak to the woman at the front desk's manager after her poor customer service and he was an even bigger joke.

"Don't stay here " Read full review on TripAdvisor 8/1/2008 Vote

8. When hilton finally reaches the manager she says if they leave they still have to pay.

"sweltering indoors in phoenix " Read full review on TripAdvisor 9/3/2007 Vote

9. When hilton finally reaches the manager she says if they leave they still have to pay.

"sweltering indoors in phoenix " Read full review on TripAdvisor 9/3/2007 Vote

10. As I am standing over a letter that says if you don`t rate us a ten call the manager on duty.

"sweltering indoors in phoenix " Read full review on TripAdvisor 9/3/2007 Vote