Embassy Suites Phoenix, Phoenix, Front Desk

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Rank

31st

Out of 366

Embassy Suites Phoenix	Average Price: $114 Check Rates

Hotel Class:

1515 North 44th Street

Phoenix, 85008 View map

3-Star Hotel Rank: 18 of 62
Average review rating: 3.25

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (14) , Travelocity (7) , TripAdvisor (122) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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balcony (6) bar (16) bargain (3) bath (7) bathroom (33) bed (15) breakfast (58) cable (3) check in (17) check out (4) complimentary (6) deal (5) dinner (10) downtown (6) exterior (5) food (19) freeway (3) front desk (44) hot tub (4) hotel (191) housekeeping (19) landscape (9) laundry (6) laundry room (3) lobby (18) location (38) lunch (5) manager (15) money (4) neighborhood (8) parking (17) pillow (5) pool (46) price (19) rate (11) recommend (23) restaurant (43) room (258) room service (11) service (35) shower (13) shuttle (31) staff (67) street (25) suite (82) towel (6) tub (6) value (9) walk (3) wireless (12)

Front desk

Appears in 44 comments.

77% wrote positive comments about front desk

The following words were used in comments with Front desk:
free (4) friendly (6) good (4) helpful (7) hotel (6) liked (4) need (4) nice (4) night (4) pleasant (3) pool (4) professional (3) renovation (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk was friendly and helpful.

"Good value " Read full review on TripAdvisor 3/17/2012 Vote

2. front desk help and managers are very rude, disrespectful, and cannot explain anything to you.

"customer service " Read full review on TripAdvisor 3/12/2012 Vote

3. Front desk was quick and friendly with the check in.

"Every Holiday Inn should be like this... " Read full review on TripAdvisor 12/5/2011 Vote

4. Front desk and airport shuttle personnel were helpful and friendly.

"Windows that Open " Read full review on TripAdvisor 11/15/2011 Vote

5. The front desk staff was very nice, the room was exceptional, and there was even a free drink coupon since I was on an award night.

"Excellent Hotel and Staff " Read full review on TripAdvisor 9/12/2011 Vote

6. The front desk was very nice at check in and the shuttle driver was very pleasant as well.

"NICE LOOKING HOTEL " Read full review on TripAdvisor 8/3/2011 Vote

7. Brittany at the front desk was wonderful.

"Pleasant but noisy " Read full review on TripAdvisor 4/21/2010 Vote

8. When I told the front desk they acted like I was making it up.

"Not up to the Embassy Suite Standrds we expected " Read full review on Expedia 3/13/2009 Vote

9. The one good thing I can say about this hotel was the front desk staff is especially helpful and nice.

"Never again " Read full review on TripAdvisor 12/14/2008 Vote

10. The lobby was nice and comfortable and the front desk staff was pleasant.

"OK but needs renovation " Read full review on TripAdvisor 9/5/2008 Vote