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Rank
17th
Out of 279

Hotel Washington

Average Price: $470  
 
Hotel Class:
515 15th Street NorthWest
Washington DC, 20004 View map  
0-Star Hotel Rank: 1 of 154
Average review rating: 2.7
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (7) , TripAdvisor (441) , YahooTravel (10)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 29 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (2)   hotel (5)   management (30)   rude (2)   service (3)   staff (3)    
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1. The Service:The front desk staff including the manager were much less than accommodating when checking in to find my reservation was not the room I was told and confirmed.
"Awful - Stuck in a bad Austin Powers movie " Read full review on TripAdvisor   4/8/2012 Vote      
2. W Insider Desmond McKenna is a seasoned hotel manager who is excellent about anticipating your every need.
"Best W Hotel in the Country! " Read full review on TripAdvisor   1/18/2011 Vote      
3. ' My friend and I headed for the elevators as the two managers just smiled at one another.
"Zero Customer Service at W Hotel's Roof Top Bar & Restaurant " Read full review on TripAdvisor   7/25/2009 Vote      
4. I reported this on check-out, and the manager was good enough to waive the incidental charges (breakfast), although the room itself had been pre-paid.
"Good price, but... " Read full review on TripAdvisor   7/6/2007 Vote      
5. Finally one of the managers arranged for us to take the service elevator up to our room.
"Marvelous Suite " Read full review on TripAdvisor   5/15/2012 Vote      
6. Eventually, a lovely gentleman who I assume was the manager or supervisor, saw us waiting and gave us a quick apology and assured us that we would be seen to asap.
"Could have been better.. " Read full review on TripAdvisor   4/22/2012 Vote      
7. This time I insisted a manager come to the room.
"W -- as in, WHY would you stay here?! " Read full review on TripAdvisor   9/3/2011 Vote      
8. Advice to manager: get staff to treat SPG gold folks better and to know the perq's we've earned.
"Disappointed for a W " Read full review on TripAdvisor   8/24/2011 Vote      
9. Everyone including the front desk, the bell person, the hotel event coordinator, the food and beverage manager, and the manager at the POV made the day run smoothly and my job much easier.
"Excellent hotel for a wedding " Read full review on TripAdvisor   6/15/2011 Vote      
10. No phone call from any Starwood employee or manager.
"Hip decor, see through shower, dead car battery " Read full review on TripAdvisor   6/10/2011 Vote      
   
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