Hilton Portland, Portland, Front Desk

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Rank

11th

Out of 287

Hilton Portland	Average Price: $185 Check Rates

Hotel Class:

921 SouthWest Sixth Avenue

Portland, 97204 View map

3-Star Hotel Rank: 5 of 75
Average review rating: 3.68

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Travelocity (12) , TripAdvisor (321) , YahooTravel (25)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (30) bar (35) bathroom (83) bed (75) breakfast (77) charge (36) check in (62) check out (13) closet (10) complimentary (12) concierge (47) cost (39) dinner (24) downtown (148) fee (12) fitness center (14) food (60) front desk (64) gym (26) hot tub (9) hotel (539) housekeeping (15) lobby (56) location (207) manager (9) money (15) parking (100) pillow (16) pool (72) price (61) rate (45) recommend (35) restaurant (147) room (632) room service (27) service (98) shower (31) spa (9) staff (145) steam (10) street (88) suite (12) to park (11) towel (13) valet (21) value (16) view (58) walk (59) weight (9) wireless (38)

Front desk

Appears in 64 comments.

88% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (6) concierge (11) desk (67) floor (4) friendly (9) helpful (12) hotel (8) need (4) nice (8) professional (3) quick (4) secure (3) service (6) staff (24) wifi (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I found the staff to be notably friendly and helpful, from the front desk, to the concierge, to the sundries shop and security.

"Great staff " Read full review on TripAdvisor 3/29/2012 Vote

2. Every encounter I had with front desk staff was friendly and efficient.

"Good conference site " Read full review on TripAdvisor 2/1/2012 Vote

3. The staff were very friendly from bell staff, front desk, and restaurant waiters.

"Strange Layout and not solid Hilton quality " Read full review on TripAdvisor 11/20/2011 Vote

4. Everyone was VERY nice -- kudos to Colt at the front desk who was helpful a couple times and always with a friendly attitude.

"No complaints " Read full review on TripAdvisor 8/28/2011 Vote

5. I called the front desk and they said it would be taken care of in 20 minutes.

"Good location, small but comfortable room, disappointing service " Read full review on TripAdvisor 8/25/2011 Vote

6. A front desk person was finally able to help out.

"It shows that they are working at customer service " Read full review on TripAdvisor 8/19/2011 Vote

7. We had great expereinces with the concierge and front desk.

"Great hotel with perfect location! " Read full review on TripAdvisor 8/9/2011 Vote

8. Probably our favorite thing about the hotel was the helpful front desk and concierge staff.

"Loved the Hilton Portland & Executive Tower " Read full review on TripAdvisor 6/29/2011 Vote

9. April at the front desk was so curteous, she truly cared about my stay.

"Such sweet staff " Read full review on TripAdvisor 3/21/2011 Vote

10. I had a nice room, a very comfortable bed, and the front desk staff was friendly.

"Had a positive experience " Read full review on TripAdvisor 1/2/2011 Vote