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OpinionWell
Rank
3rd
Out of 177

Philadelphia Westin

Average Price: $320  
 
Hotel Class:
99 South 17th Street at Liberty Place
Philadelphia, 19103 View map  
4-Star Hotel Rank: 3 of 18
Average review rating: 4.08
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (33) , Travelocity (6) , TripAdvisor (417) , YahooTravel (14)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 111 comments. 
86% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (9)   great (6)   guest (7)   helpful (12)   hotel (16)   housekeeping (6)   need (6)   nice (9)    
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1. I regret not having complained at the front desk about it, but I was so muddled after a night of no sleep that I just wanted to check out and leave that hotel, never to return again.
"The worst night in a hotel in my life " Read full review on TripAdvisor   3/29/2012 Vote      
2. James Mackenzie at the front desk understood my dining and entertainment preferences and expertly guided me to exactly what I sought.
"fine property, great staff " Read full review on TripAdvisor   3/27/2012 Vote      
3. Actually, all staff were with the exception of our overnight front desk clerk when we checked in- he switched us to a double room that was poorly cleaned even though I'd called ahead to let them know we'd be arriving late.
"Great location, service " Read full review on TripAdvisor   2/28/2012 Vote      
4. Great staff from the doormen who always had great dining recomendations to the front desk staff and maids.
""Great Staff" " Read full review on TripAdvisor   2/21/2012 Vote      
5. The front desk said that WIFI was free, but I got another story when I called down because I had difficulty getting on once in my room.
"Mediocre in Center City " Read full review on TripAdvisor   2/20/2012 Vote      
6. The lobby is one floor up, and there I was greeted by a wonderful front desk associate, Ryan Thomas, who got me just what I needed - a quiet room with good work space.
"Beautiful hotel, wonderful people. " Read full review on TripAdvisor   2/19/2012 Vote      
7. I needed to borrow a pair of scissors in the middle of the night and those took about 5 minutes to appear (I'm used to having to trek down to the front desk in my PJs for stuff like that).
"Westin Philadelphia - Finally a Philly hotel that gets it right " Read full review on TripAdvisor   2/12/2012 Vote      
8. We did the early check in at 12 noon, the front desk is very helpful by sending us a roll away.
"Excellent service and great location " Read full review on TripAdvisor   11/13/2011 Vote      
9. I'm writing in because of the consistently great experience from James Mc - one of the front desk associates.
"Nice Hotel & Great Service " Read full review on TripAdvisor   10/14/2011 Vote      
10. Karim is the most responsive front desk manager I have met in a while.
"A Simply Heavenly Hotel " Read full review on TripAdvisor   8/16/2011 Vote      
   
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