Renaissance Cleveland, Cleveland, Front Desk

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OpinionWell
Rank

5th

Out of 115

Renaissance Cleveland	Average Price: $248 Check Rates

Hotel Class:

24 Public Square

Cleveland, 44113 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.75

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (38) , MyTravelGuide (1001) , Travelocity (4) , TripAdvisor (258) , YahooTravel (15)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (69) bathroom (74) bed (68) bill (7) breakfast (66) charge (20) check in (31) check out (12) closet (5) concierge (14) cost (17) deal (9) decor (18) dinner (21) downtown (62) fitness center (8) food (59) front desk (56) hotel (623) housekeeping (12) lake (12) lobby (98) location (95) manager (10) money (9) parking (92) pillow (18) pool (58) price (34) rate (25) recommend (33) restaurant (95) room (535) room service (20) service (83) shower (26) staff (149) street (23) suite (34) to park (9) towel (9) tub (8) valet (28) valet parking (13) value (6) view (28) walk (67) walk in (6) wireless (15)

Front desk

Appears in 56 comments.

82% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (7) helpful (12) hotel (9) housekeeping (4) lobby (3) management (4) nice (6) night (7) problem (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. On a positive, the front desk staff was very helpful and professional.

"Old Decor, Cold Rooms " Read full review on TripAdvisor 2/21/2012 Vote

2. Everyone from the bellmen to the front desk staff were extremely helpful, courteous and very nice.

"Excellent hotel and service! " Read full review on TripAdvisor 2/12/2012 Vote

3. The front desk staff was very friendly and attentive, we were greeted by all of the staff we saw.

"An old classic " Read full review on TripAdvisor 1/2/2012 Vote

4. Front desk staff were nice, but didn't seem overly engaged.

"Your average grand old downtown hotel, with an above average catering staff " Read full review on TripAdvisor 11/19/2011 Vote

5. hotel bar opposite front desk was also beautiful.

"old, historic, stately " Read full review on TripAdvisor 9/23/2011 Vote

6. front desk staff was friendly.

"old, historic, stately " Read full review on TripAdvisor 9/23/2011 Vote

7. We found the staff very helpful and pleasant, with the front desk giving us good, clear directions to a local restaurant when we checked in.

"Not One Of Marriott's Best " Read full review on TripAdvisor 7/24/2011 Vote

8. ) A very nice woman at the front desk (Anna) took the last nights charge off our bill which was very very nice of her.

"Friendly Staff; Terrible Management " Read full review on TripAdvisor 7/24/2011 Vote

9. ALL of the staff we encountered (valet, restaurant, housekeeping and front desk) were extraordinarily friendly and helpful.

"Outstanding! Great place to stay in downtown Cleveland " Read full review on TripAdvisor 6/21/2011 Vote

10. The lobby and front desk area were quite nice, however, when my teenaged son and I walked into our room it was very hot and stuffy.

"Sadly disappointed " Read full review on TripAdvisor 4/20/2011 Vote