Renaissance Cleveland, Cleveland, Service

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OpinionWell
Rank

5th

Out of 115

Renaissance Cleveland	Average Price: $248 Check Rates

Hotel Class:

24 Public Square

Cleveland, 44113 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.75

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (38) , MyTravelGuide (1001) , Travelocity (4) , TripAdvisor (258) , YahooTravel (15)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (69) bathroom (74) bed (68) bill (7) breakfast (66) charge (20) check in (31) check out (12) closet (5) concierge (14) cost (17) deal (9) decor (18) dinner (21) downtown (62) fitness center (8) food (59) front desk (56) hotel (623) housekeeping (12) lake (12) lobby (98) location (95) manager (10) money (9) parking (92) pillow (18) pool (58) price (34) rate (25) recommend (33) restaurant (95) room (535) room service (20) service (83) shower (26) staff (149) street (23) suite (34) to park (9) towel (9) tub (8) valet (28) valet parking (13) value (6) view (28) walk (67) walk in (6) wireless (15)

Service

Appears in 83 comments.

73% wrote positive comments about service

The following words were used in comments with Service:
beauty (4) breakfast (4) customer (12) elevator (5) excellent (8) food (8) friendly (8) good (6) great (12) helpful (4) hotel (16) large (5) nice (5) poor (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The lobby and bar area is very beautiful and I found the service to be excellent.

"Beautiful hotel and very historic " Read full review on TripAdvisor 4/23/2012 Vote

2. The food and service is outstanding.

"Great all round experience. " Read full review on TripAdvisor 4/9/2012 Vote

3. Valet service is prompt and friendly.

"Loved the history " Read full review on TripAdvisor 2/16/2012 Vote

4. I was there was a conference - the organization and service for which was great - that is the only reason I am not giving this just 1 star.

"Dirty beds " Read full review on TripAdvisor 10/23/2011 Vote

5. Service personnel are friendly, polite, and try to help.

"Past its golden years... " Read full review on TripAdvisor 9/11/2011 Vote

6. Great customer service, let me tell you.

"Very disappointed!! " Read full review on TripAdvisor 7/25/2011 Vote

7. It would be nice for hotels to adjust their service hours depending on any special events.

"Great place to stay for Cleveland concerts " Read full review on TripAdvisor 7/24/2011 Vote

8. excellent, friendly service, and a wonderful old hotel that you will never see built again.

"They don't make them like this anymore--enjoy it while you can. " Read full review on TripAdvisor 6/7/2011 Vote

9. We stay here several times a year and the service is always excellent.

"Excellent service and attention " Read full review on TripAdvisor 4/14/2011 Vote

10. Marriott employees are consistently pleasant, and find ways of providing friendly service.

"Excellent service sets the hotel apart " Read full review on TripAdvisor 12/9/2010 Vote