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Rank
1st
Out of 96

Hotel Jerome

Average Daily Rate: NA  
 
Hotel Class:
330 East Main Street
Aspen, 81611 View map  
5-Star Hotel Rank: 1 of 13
Average review rating: 4.53
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (25) , Travelocity (4) , TripAdvisor (112)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Staff
Appears in 113 comments. 
90% wrote positive comments about staff
The following words were used in comments with Staff:
attentive (8)   desk (13)   excellent (5)   food (7)   friendly (23)   good (7)   great (10)   helpful (25)   hotel (21)   liked (7)   location (9)   management (4)   most (4)   need (4)   welcoming (4)   well (6)    
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1. I have stayed at the Hotel Jerome several times over the years, but now with Auberge the service and staff were exceptional.
"Aspen just got better " Read full review on TripAdvisor   4/14/2012 Vote      
2. I love the staff meeting us at the airport, the concierge was really helpful.
"Aspen just got better " Read full review on TripAdvisor   4/14/2012 Vote      
3. The valets and front desk staff are awesome and everyone seems to be trying to help you.
"what's hot water worth? " Read full review on TripAdvisor   3/8/2012 Vote      
4. Overall at the moment, other than the new ski concierge and the more attentive and helpful staff, not much has changed.
"Hopefully will get better under new management " Read full review on TripAdvisor   2/25/2012 Vote      
5. Here is a list of some of the highlights- friendly but professional staff- room and hotel very clean- food and drinks well priced- $18 continental breakfast buffet with 2 eggs any style, coffee, juice- centrally located- courtesy car to take us to certain locations, always showed up and even texted me once while on location- our room was a junior suite, very large, comfortable bed, very soft linen, molton brown products- free wired and wireless wifi- outdoor hot tub and heated pool- ski conciergeWe look forward to coming back soon.
"returning to the Jerome after 5 years " Read full review on TripAdvisor   1/27/2012 Vote      
6. I haven't seen this kind of staff awareness and attentiveness since a visit to the Oriental in Bangkok in1981.
"Authentic time travel - back to 1885 comfortably. " Read full review on TripAdvisor   11/18/2011 Vote      
7. We did encounter a couple of good staff members, such as the evening bartender at The Library and the night manager.
"Lack of service and confusion. " Read full review on TripAdvisor   11/11/2011 Vote      
8. By far the most friendly and helpful staff we have ever experienced.
"I have stayed in many 5 star hotels and none are nicer than this 4 star " Read full review on TripAdvisor   10/31/2011 Vote      
9. My first kudos go to the staff.
"First Rate " Read full review on TripAdvisor   10/31/2011 Vote      
10. The staff is incredibly helpful guiding us to two of the best meals I have enjoyed in town.
"Quiet Elegance " Read full review on TripAdvisor   10/21/2011 Vote      
   
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