Hotel Jerome, Aspen, Manager

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OpinionWell
Rank

1st

Out of 96

Hotel Jerome	Average Daily Rate: NA Check Rates

Hotel Class:

330 East Main Street

Aspen, 81611 View map

5-Star Hotel Rank: 1 of 13
Average review rating: 4.53

OpinionWell Value Index: NA

Traveler reviews analyzed: Travelocity (4) , Expedia (25) , TripAdvisor (112)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Manager

Appears in 10 comments.

100% wrote positive comments about manager

The following words were used in comments with Manager:
generous (6) management (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I had to demand to speak with the manager to get help - the manager's assistant apologized and upgraded us to a suite.

"Lack of service and confusion. " Read full review on TripAdvisor 11/11/2011 Vote

2. Even my guest, a high level manager in the industry, was pleased with the arrangements.

"As always, superb experience! " Read full review on TripAdvisor 7/25/2011 Vote

3. Even though the Jerome enjoys a great reputation, some idiot managers made this decision to 'charge' a gratuity which by any measure is more than they should charge.

"Christmas Dinner at the Jerome " Read full review on TripAdvisor 12/26/2010 Vote

4. The General Manager was especially amazing.

"Outstanding hotel; amazing staff " Read full review on TripAdvisor 4/15/2009 Vote

5. We had heard that the hotel had changed management (from Rock Rose to Auberge Resort) and that their former general manager was back so we were excited to come back.

"returning to the Jerome after 5 years " Read full review on TripAdvisor 1/27/2012 Vote

6. As a gift the General Manager, Tony DiLucia, left for us chocolate covered strawberries and a bucket of chilled champagne.

"Returning to The Hotel Jerome " Read full review on TripAdvisor 12/5/2011 Vote

7. We did encounter a couple of good staff members, such as the evening bartender at The Library and the night manager.

"Lack of service and confusion. " Read full review on TripAdvisor 11/11/2011 Vote

8. I told her I preferred to speak to the general manager.

"Poor customer service " Read full review on TripAdvisor 11/5/2011 Vote

9. I met the General Manager, the Head of Food and Beverage and the Front Desk Manager.

"My favorite hotel in the World " Read full review on TripAdvisor 7/19/2009 Vote

10. The General Manager, Brendan Carlin, is charming and very hands-on.

"The Gem of Aspen " Read full review on TripAdvisor 4/8/2009 Vote