Sheraton Indianapolis, Indianapolis, Staff

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Rank

4th

Out of 274

Sheraton Indianapolis	Average Price: $166 Check Rates

Hotel Class:

8787 Keystone Crossing

Indianapolis, 46240 View map

3-Star Hotel Rank: 1 of 71
Average review rating: 2.64

OpinionWell Value Index: 5

Traveler reviews analyzed: YahooTravel (15) , MyTravelGuide (164) , Travelocity (3) , Expedia (9) , TripAdvisor (182)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) bar (21) bath (5) bathroom (34) bed (51) breakfast (33) charge (17) check in (25) closet (6) concierge (5) cost (8) deal (12) deck (4) dinner (14) downtown (12) fee (5) fitness center (8) food (29) front desk (51) gym (4) hot tub (17) hotel (305) housekeeping (12) lake (5) lobby (53) location (56) lunch (6) manager (16) money (11) parking (57) pillow (5) pool (39) price (16) rate (15) recommend (19) restaurant (50) room (333) room service (14) service (48) shower (27) staff (80) suite (41) to park (5) towel (12) tub (7) valet (9) value (7) view (13) walk (22) wireless (15)

Staff

Appears in 80 comments.

89% wrote positive comments about staff

The following words were used in comments with Staff:
clean (5) desk (9) friendly (23) good (4) great (10) helpful (21) hotel (14) lobby (7) location (4) nice (8) pleasant (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We were fortunate to meet many wonderful staff members while staying at the Sheraton Keystone Crossing property but Marian saved the day by getting the Club Lounge Coffee maker working again.

"Thanks Goodness for Marian " Read full review on TripAdvisor 5/11/2012 Vote

2. Most of the staff are very nice.

"Favorite Indianapolis Hotel " Read full review on TripAdvisor 5/8/2012 Vote

3. The staff including Hollis and Paulette were very accommodating and anxious to please.

""Great hotel and great staff" " Read full review on TripAdvisor 5/5/2012 Vote

4. From Matt at the front desk to Kiana at breakfast to Derrick and Roberto at the lounge, the staff is courteous, professional and extremely helpful.

"Outstanding Customer Service " Read full review on TripAdvisor 4/30/2012 Vote

5. The staff is both very pleasant and professional in all the hotel areas.

"Always a pleasant stay " Read full review on TripAdvisor 4/27/2012 Vote

6. Staff is very friendly, breakfast was a 7 out of 10.

"Great Stay " Read full review on TripAdvisor 4/23/2012 Vote

7. The lobby and bar/restaurant area is quite well done, and the front service staff are helpful, warm and friendly.

"Disappointing " Read full review on TripAdvisor 4/16/2012 Vote

8. Although the front staff did a good job diffusing the angry customers whose key card would not work, I would have appreciated a manager stepping in and recognizing my inconvenience -- perhaps by comping the over-the-top wi-fi fee.

"Disappointing " Read full review on TripAdvisor 4/16/2012 Vote

9. Plus the front desk staff was fast at check-in and got us right to our room which was much needed because we were all very tired.

"Wonderful Stay " Read full review on TripAdvisor 2/13/2012 Vote

10. First, I must say that the hotel is great--the staff, not so much.

"Nice, but some of the staff were not helpful. " Read full review on TripAdvisor 2/9/2012 Vote