Sheraton Indianapolis, Indianapolis, Front Desk

OpinionWell's Blog

Home » United States » Indiana » Indianapolis Destinations » Indianapolis Hotels » Sheraton Indianapolis

OpinionWell
Rank

4th

Out of 274

Sheraton Indianapolis	Average Price: $166 Check Rates

Hotel Class:

8787 Keystone Crossing

Indianapolis, 46240 View map

3-Star Hotel Rank: 1 of 71
Average review rating: 2.64

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (9) , MyTravelGuide (164) , Travelocity (3) , TripAdvisor (182) , YahooTravel (15)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (5) bar (21) bath (5) bathroom (34) bed (51) breakfast (33) charge (17) check in (25) closet (6) concierge (5) cost (8) deal (12) deck (4) dinner (14) downtown (12) fee (5) fitness center (8) food (29) front desk (51) gym (4) hot tub (17) hotel (305) housekeeping (12) lake (5) lobby (53) location (56) lunch (6) manager (16) money (11) parking (57) pillow (5) pool (39) price (16) rate (15) recommend (19) restaurant (50) room (333) room service (14) service (48) shower (27) staff (80) suite (41) to park (5) towel (12) tub (7) valet (9) value (7) view (13) walk (22) wireless (15)

Front desk

Appears in 51 comments.

88% wrote positive comments about front desk

The following words were used in comments with Front desk:
helpful (7) lounge (4) new (4) nice (3) responsive (2) rude (3) service (3) staff (7) suite (3) tub (2) upgraded (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Paulette at the front desk has been so helpful in every detail.

"Incredible Customer Service " Read full review on TripAdvisor 5/9/2012 Vote

2. From the doorman to the front desk to Kiana who took care of us at breakfast, the service was outstanding.

"Very friendly! " Read full review on TripAdvisor 5/1/2012 Vote

3. Maureen the front desk clerk was more than happy to help and got us into our rooms right away.

"Sheraton is a bargain of high service " Read full review on TripAdvisor 3/24/2012 Vote

4. The front desk went out of their way to make us have a great stay.

"Business mixed with pleasure trip! " Read full review on TripAdvisor 3/15/2012 Vote

5. Plus the front desk staff was fast at check-in and got us right to our room which was much needed because we were all very tired.

"Wonderful Stay " Read full review on TripAdvisor 2/13/2012 Vote

6. My daughter went to the front desk and tried to secure new cards, but was told all they had to do was re-key them, that did not work, and after three attempts, they finally gave us new cards, which worked fine.

"Nice, but some of the staff were not helpful. " Read full review on TripAdvisor 2/9/2012 Vote

7. Final bonus, the staff (especially Megan at the front desk) weere always helpful, and Megan even remembered me from my previous stays.

"Laura " Read full review on TripAdvisor 2/3/2012 Vote

8. Allison and Megan Lancaster were very exceptional in providing everything I needed both at the club lounge and at the front desk.

"AWESOME EXPERIENCE " Read full review on TripAdvisor 1/14/2012 Vote

9. The staff at the front desk was also very helpful.

"Excellant Hotel Stay and Staff " Read full review on TripAdvisor 9/28/2011 Vote

10. The Sheraton at Keystone at the Crossing was a little dated, but the service at the front desk was excellent.

"Outdated, but excellent service " Read full review on TripAdvisor 8/29/2011 Vote