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OpinionWell
Rank
18th
Out of 177

Ritz Philadelphia

Average Price: $422  
 
Hotel Class:
10 Avenue of the Arts
Philadelphia, 19107 View map  
5-Star Hotel Rank: 3 of 11
Average review rating: 3.77
OpinionWell Value Index: 2
Traveler reviews analyzed: Travelocity (3) , TripAdvisor (290) , YahooTravel (20)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Professional
Appears in 20 comments. 
The following words were used in comments with Professional:
arrival (2)   busy (3)   courteous (3)   desk (3)   expectation (2)   expense (2)   friendly (4)   helpful (3)   high (2)   hotel (5)   lobby (2)   never (2)   nice (2)   not (3)   room (5)   service (2)   staff (11)   warm (2)    
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1. But, then it all switched:- Lobby was beautiful - classic but modernized just enough- Check-in was very professional and helpful- I am Marriott preferred and got an upgrade to a suite without asking - very nice- I got a call 5 minutes after I arrived asking if all was OK with the room - very nice- The desk clerk and concierge were friendly to me as I left 10 minutes later for meetings- The doormen (two of them) never again did not open doors everytime I came through them, so I assume the first time there must have been something that required their undivided attentionMy room was expensive, but I was at a conference and the others hotels were full.
"It's the Ritz - If can you afford it, stay here when in downtown Philly " Read full review on TripAdvisor   4/23/2012 Vote      
2. Even though the check in area is a bit small, I have never felt crowded or had to wait very long to talk to a staff member, as they are professional, courteous, and speedy.
"One word....Wow ! " Read full review on TripAdvisor   11/27/2011 Vote      
3. From the moment of arrival until the moment of departure the staff was warm, welcoming and professional.
"Weekend Getaway " Read full review on TripAdvisor   11/6/2011 Vote      
4. Not the case with this property; the front desk staff were rude and unfriendly, requiring me at one point to request a manager (who, I will add, was very professional and polite).
"Disappointing Hotel Accommodations & Staff " Read full review on TripAdvisor   10/11/2011 Vote      
5. A professional sports team had checked in, and apparently had received VIP treatment, including all the good rooms.
"Still Ticked Off " Read full review on TripAdvisor   8/14/2011 Vote      
6. Coming back to the hotel, the lobby was busy with business professionals and since the renovation, has a business hip feel.
"Great location adds to business trip " Read full review on TripAdvisor   11/9/2009 Vote      
7. Indeed the level of professionalism and personal service was comparable to the Peninsula in HK, which I rate as the 'Marque' to which all others strive.
"Birthday Treat " Read full review on TripAdvisor   8/25/2009 Vote      
8. From the Valet attendant through front desk (Robert) to our Bell Hop Sebastian, who were all fantastic and professional throughout.
"Birthday Treat " Read full review on TripAdvisor   8/25/2009 Vote      
9. If you are considering hosting an event here, the food is amazing and the staff is very professional.
"The Place to Stay in Philly! Great Service! " Read full review on TripAdvisor   12/23/2008 Vote      
10. No negatives---very great staff--everyone is highly professional--D.
"treated like family " Read full review on YahooTravel   12/21/2008 Vote      
   
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