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OpinionWell
Rank
18th
Out of 177

Ritz Philadelphia

Average Price: $422  
 
Hotel Class:
10 Avenue of the Arts
Philadelphia, 19107 View map  
5-Star Hotel Rank: 3 of 11
Average review rating: 3.77
OpinionWell Value Index: 2
Traveler reviews analyzed: YahooTravel (20) , Travelocity (3) , TripAdvisor (290)
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Helpful
Appears in 79 comments. 
The following words were used in comments with Helpful:
arrival (4)   concierge (11)   courteous (5)   desk (7)   extremely (5)   friendly (20)   great (4)   guest (3)   hotel (14)   incredible (4)   lobby (5)   most (4)   need (8)   never (3)   nice (5)   not (5)   professional (3)   room (13)   service (11)   staff (36)    
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1. The overall service was amazing - from the personalized check in, to the excellent bell boy service from Jimmy - who was cheerful and helpful always and most surprisingly a hotel painter/ handyman who we met in the lift - who asked us how our stay was going.
"Amazing Service " Read full review on TripAdvisor   5/17/2012 Vote      
2. But, then it all switched:- Lobby was beautiful - classic but modernized just enough- Check-in was very professional and helpful- I am Marriott preferred and got an upgrade to a suite without asking - very nice- I got a call 5 minutes after I arrived asking if all was OK with the room - very nice- The desk clerk and concierge were friendly to me as I left 10 minutes later for meetings- The doormen (two of them) never again did not open doors everytime I came through them, so I assume the first time there must have been something that required their undivided attentionMy room was expensive, but I was at a conference and the others hotels were full.
"It's the Ritz - If can you afford it, stay here when in downtown Philly " Read full review on TripAdvisor   4/23/2012 Vote      
3. I needed help to go across the street and one of the doorman happily obliged.
"The catering was excellent " Read full review on TripAdvisor   4/23/2012 Vote      
4. The help was astoundingly attentive to every need, friendly and perfect.
"The catering was excellent " Read full review on TripAdvisor   4/23/2012 Vote      
5. Friendly, helpful and know how to resolve problems if they occur.
"Very nice, elegant center city hotel " Read full review on TripAdvisor   4/16/2012 Vote      
6. It, however, was the people that were working, from the extremely attentive, very young man working the front desk, to the simply stunning hostess that asked several times, without ever bothering, if we needed anything or any help with our evening plans.
"It is the little things . . . " Read full review on TripAdvisor   4/14/2012 Vote      
7. The bar in the lobby was fantastic and all the staff really did everything they could to help.
"It is the little things . . . " Read full review on TripAdvisor   4/14/2012 Vote      
8. The staff was friendly, courteous and helpful with the exception of the doormen, they were rude and inattentive.
"Great location, small rooms. " Read full review on TripAdvisor   4/10/2012 Vote      
9. In effect, she had no desire to help a guest, as in you know it's I your job description.
"The massage by Tom at spa was amazing. The front desk can use an attitude adjustment. " Read full review on TripAdvisor   3/28/2012 Vote      
10. I asked the spa receptionist who seemed perplexed that she might have to help a client.
"The massage by Tom at spa was amazing. The front desk can use an attitude adjustment. " Read full review on TripAdvisor   3/28/2012 Vote      
   
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