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Rank
37th
Out of 427

W New Orleans - French Quarter

Average Price: $303  
 
Hotel Class:
316 Chartres Street
New Orleans, 70130 View map  
4-Star Hotel Rank: 15 of 37
Average review rating: 3.84
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (36) , MyTravelGuide (14) , Travelocity (1) , TripAdvisor (456)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 14 comments. 
The following words were used in comments with Responsive:
heating (2)   hotel (2)   management (4)   not (4)   pool (4)   staff (3)    
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1. When I asked the manager to honor their word and open the pool, she mumbled that it was company policy that she can not override, later called the security personal responsible for the pool, he was exteremely rude and told me he will not unlock to pool even the manager asks him).
"terrible manager and security personal " Read full review on TripAdvisor   2/3/2012 Vote      
2. These ladies were phenomenal because they were responsive, compassionate, and quick in their resolution.
"W French Quarter is Outstanding!!! Great Staff and Location " Read full review on TripAdvisor   11/14/2011 Vote      
3. I was also very disappointed that of the 3 emails I sent to the hotel (two pre-arrival with questions, one post-departure in response to the 'How'd we do?' email) only one was even acknowledged.
"Good but not great - go when it's not busy. " Read full review on TripAdvisor   6/17/2011 Vote      
4. To say the staff were responsive, is a true understatement.
"Exceptional Service - Perfect Location - 5 Stars " Read full review on TripAdvisor   5/5/2011 Vote      
5. I would not return unless I were to be convinced that the GM's stock response to every TA comment were individualized.
"A real disappointment. This property has really deteriorated. " Read full review on TripAdvisor   2/27/2011 Vote      
6. It was just enough to give a simple response.
"Don't WASTE your money. Horrible staff and hotel! Don't know what this is even a W. " Read full review on TripAdvisor   1/3/2011 Vote      
7. It was just enough to give a simple response.
"Don't WASTE your money. Horrible staff and hotel! Don't know what this is even a W. " Read full review on TripAdvisor   1/3/2011 Vote      
8. When we called the front desk about it, the response was, 'well, didnt you get the note'.
"CONSTRUCTION AND NO WATER!!!!!! " Read full review on TripAdvisor   12/29/2010 Vote      
9. I'd also like to say that I think it's pretty obnoxious that management responds to negative reviews with the same exact response each time.
"Not worth it " Read full review on TripAdvisor   12/11/2010 Vote      
10. Advertise heated pool, but that was broken, and response ranged from 'we'll get if fixed now' to 'no, we really don't heat it, just enough to keep the frost off.
"Poor service, inadequately trained staff " Read full review on TripAdvisor   3/5/2010 Vote      
   
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