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Rank
22nd
Out of 468

Embassy Suites Miami

Average Price: $132  
 
Hotel Class:
3974 NorthWest South River Drive
Miami, 33142 View map  
3-Star Hotel Rank: 8 of 122
Average review rating: 3.68
OpinionWell Value Index: 7
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (88) , MyTravelGuide (257) , Travelocity (18) , TripAdvisor (393) , YahooTravel (19)
SAFE TO BOOK ? (1/5 issues found)
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Cares
Appears in 31 comments. 
The following words were used in comments with Cares:
area (3)   friendly (3)   good (4)   guest (4)   hotel (6)   management (3)   message (3)   mistake (3)   never (3)   not (5)   reservation (2)   room (7)   rude (3)   service (3)   shuttle (2)   staff (7)   suite (2)   table (3)   useful (2)   walking (2)    
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1. But did not care for the parking cost which is 15 dollars a day or the charge for the internet which was also a little steep for someone on a budget.
"Great hotel definitely would return " Read full review on TripAdvisor   8/19/2011 Vote      
2. I called American Airlines Vacations and they later left a message while we were in flight indicating that the matter had been taken care of and that they would have the rooms for us.
"Very Poor Customer Service " Read full review on TripAdvisor   8/15/2011 Vote      
3. Also the area to the left of the rear elevators on the first floor of rooms needed a bit of care, it looked like the plaster had fallen off and had never been replaced nor repainted.
"Needs Cobweb Dusting " Read full review on TripAdvisor   7/31/2011 Vote      
4. Staff clearly cared about making a good impression.
"Easy, convenient, good value if you night a night near MIA " Read full review on TripAdvisor   6/13/2011 Vote      
5. Poor service, extremely rude front desk, all seeming to care nothing about their guests (which kind of defeats the purpose of paying $15 for parking and mid $200s a night).
"Will never stay at this hotel again! " Read full review on TripAdvisor   1/26/2011 Vote      
6. I was never anything but nice to the front desk staff but everyone I spoke to could care less.
"Will never stay at this hotel again! " Read full review on TripAdvisor   1/26/2011 Vote      
7. They didn't care if you tipped them or not.
"Very Nice Hotel...but a little annoying at times. " Read full review on TripAdvisor   1/21/2011 Vote      
8. ; went to restaurant and they put on staff, including manager to help take care of guests.
"As courteous and helpful as you would ever want or need. " Read full review on TripAdvisor   12/13/2010 Vote      
9. I forced my fiance to book this hotel as I had great experience at Embassy Suites in Seattle,WAWow was I surprised,First of all we had to wait 1/2 hour for the shuttle despite the hotel just being minutes from the airport, while this was somewhat ok as the shuttle driver was a friendly chap who gave us useful tips about where to go etc,We entered the room to be greeted by the smell of mold which worsened as we entered the bathroom, the ceiling looked like it was chipping in several places due to the dampness,At the breakfast table the manager went around enquiring people about their stay, and she conveniently ignored mewhile I was sitting right in front of her nose, maybe because I'm not a business traveller and they only care about the frequent visitors,Deeply Regret my decision and my fiance swore never to set foot on another Embassy Suites again.
"Shabby Rooms and Pretencious Staff " Read full review on TripAdvisor   8/9/2010 Vote      
10. plus a koi pond, if you care.
"Best Breakfast from a hotel I have ever had. " Read full review on TripAdvisor   7/11/2010 Vote      
   
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