Westin Los Angeles, Los Angeles, Responsive

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Rank

7th

Out of 700

Westin Los Angeles	Average Price: $158 Check Rates

Hotel Class:

5400 West Century Boulevard

Los Angeles, 90045 View map

4-Star Hotel Rank: 5 of 45
Average review rating: 3.34

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (22) attentive (21) awesome (20) beautiful (57) best (99) better (116) big (46) cares (50) clean (318) cleanliness (19) comfortable (274) comfy (28) convenient (110) cool (17) courteous (18) decent (35) delicious (19) efficient (41) enjoyable (14) excellent (127) exceptional (38) fantastic (39) fast (56) free (169) fresh (21) friendly (216) generous (16) good (438) great (451) happy (58) heavenly (77) helpful (214) huge (41) impressed (22) liked (225) love (71) new (84) nice (373) outstanding (19) perfect (46) pleasant (58) plenty (20) positive (25) professional (55) quiet (97) reasonable (57) responsive (16) spacious (52) welcoming (38) wonderful (66)

Responsive

Appears in 44 comments.

The following words were used in comments with Responsive:
alarm (2) desk (5) emergency (4) friendly (3) generous (3) great (3) hotel (5) management (5) need (3) nice (3) not (6) okay (2) problem (2) professional (2) quick (2) room (4) rude (2) staff (18) trip (2) waiter (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This was a great response from the management team.

"Better hotels in the area... " Read full review on TripAdvisor 1/26/2012 Vote

2. I found the front desk staff and the restaurant staff to be very welcoming, responsive and professional.

"There for a conference in December 2011 " Read full review on TripAdvisor 12/20/2011 Vote

3. This was the dirtiest hotel I have stayed at and the worst management response I have ever received.

"Do yourself a favor and go to the Sheraton " Read full review on TripAdvisor 10/31/2011 Vote

4. I would of been ok with this response if the person was not so rude.

"Just Ok " Read full review on TripAdvisor 8/30/2011 Vote

5. I had problems with the front desk and housekeeping when I stayed there five years ago and raised them with the hotel, which was responsive.

"Green Hotel With Good Service, Heavenly Beds " Read full review on TripAdvisor 8/25/2011 Vote

6. The lounge was nice, and the attendants very responsive.

"Better Choices Available " Read full review on TripAdvisor 8/8/2011 Vote

7. They were very concerned and took full responsibility for the mistake.

"Good Location at LAX " Read full review on TripAdvisor 4/24/2011 Vote

8. I left a comment card, no response thus far.

"Even for an airport hotel this was bad " Read full review on TripAdvisor 4/19/2011 Vote

9. Traveling across the country with a baby isn't easy but the hotel was very responsive and immediately fulfilled our requests for a crib, refrigerator and microwave.

"Excellent service, great price, friendly staff " Read full review on TripAdvisor 2/16/2011 Vote

10. This was incredibly responsive and they were all extremely professional.

"Phenomenal Customer Service " Read full review on TripAdvisor 3/21/2010 Vote