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OpinionWell
Rank
7th
Out of 700

Westin Los Angeles

Average Price: $158  
 
Hotel Class:
5400 West Century Boulevard
Los Angeles, 90045 View map  
4-Star Hotel Rank: 5 of 45
Average review rating: 3.34
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Professional
Appears in 111 comments. 
The following words were used in comments with Professional:
beauty (4)   bed (7)   comfortable (4)   desk (12)   excellent (7)   extremely (5)   food (8)   friendly (18)   good (4)   great (7)   helpful (13)   hotel (19)   liked (8)   management (4)   nice (4)   not (6)   room (10)   service (18)   staff (60)   welcoming (5)    
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1. Check in/out staff were friendly and professional.
"When did Westin go to plastic glasses? " Read full review on TripAdvisor   3/27/2012 Vote      
2. 21-24, Check in and out was easy and quick and the staff was professional and helpful.
"No nonsense clean and capable " Read full review on TripAdvisor   2/25/2012 Vote      
3. Why I gave a rating of 3 instead of 2:On the positive side, I would like to commend Salvador for being upbeat and helpful when moving us to a different room and Gerald for handling our issues promptly and professionally.
"Unpleasant Stay " Read full review on TripAdvisor   1/21/2012 Vote      
4. If the check-in staff had been more professional, we should have been notified of the hotel's problem and given options right away instead of having to discover it for ourselves.
"Unpleasant Stay " Read full review on TripAdvisor   1/21/2012 Vote      
5. He was friendly and professional and provided us with some excellent suggestions.
"A Good Choice Close to LAX " Read full review on TripAdvisor   1/4/2012 Vote      
6. Despite mixed reviews on this site, this is a definite Westin hotel, with a grand, stylish lobby and all the requisite professionalism and all the trimmings, plus surprising friendliness.
"Concierge level worth it " Read full review on TripAdvisor   12/21/2011 Vote      
7. I found the front desk staff and the restaurant staff to be very welcoming, responsive and professional.
"There for a conference in December 2011 " Read full review on TripAdvisor   12/20/2011 Vote      
8. The front desk check in was welcoming, quick, & professional.
"Surprised and pleased with Westin LAX " Read full review on TripAdvisor   11/22/2011 Vote      
9. I enjoy the professional staff and furnishings at the Westin LAX.
"Best Hotel near the LAX Airport " Read full review on TripAdvisor   11/4/2011 Vote      
10. I asked if I really had to call back in 20 minutes after all I had been through and she laughed and said yes, I had to call back = UGLYWhen I finally did get some food the server (Walter) was very professional and apologized and said he would talk to the manager and try to get me a credit = goodNever got a credit = BadThe next day housekeeping did not service my room so I called 'service express' and was told my group must have opted into the 'green option'.
"The good, the Bad & the UGLY " Read full review on TripAdvisor   11/2/2011 Vote      
   
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