Back to search results
OpinionWell
Rank
7th
Out of 700

Westin Los Angeles

Average Price: $158  
 
Hotel Class:
5400 West Century Boulevard
Los Angeles, 90045 View map  
4-Star Hotel Rank: 5 of 45
Average review rating: 3.34
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (2613) , Travelocity (15) , TripAdvisor (978) , YahooTravel (38)
SAFE TO BOOK ? (3/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Cares
Appears in 96 comments. 
The following words were used in comments with Cares:
busy (5)   charged (7)   customer (10)   desk (9)   excellent (4)   guest (4)   hotel (25)   location (4)   management (5)   much (4)   need (8)   nice (6)   not (16)   park (7)   personable (4)   problem (11)   return (4)   room (11)   service (7)   staff (20)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. But not enough to get me back to a hotel that doesn't care about adding more Premier members.
"If your not a premier member, don't bother! " Read full review on TripAdvisor   4/26/2012 Vote      
2. 1) The check-in staff was efficient but not friendly or smiling and also failed to look into my inquiry when she said she would take care of it after checking us in.
"Unpleasant Stay " Read full review on TripAdvisor   1/21/2012 Vote      
3. Even after moving TWO times for various problems, the staff just did not seem to care and placed me in the same junky wing of the hotel.
"Staff needs training Rooms need updating " Read full review on TripAdvisor   1/20/2012 Vote      
4. This hotel does have a lot of extra charges, so be careful.
"A good choice for an airport hotel " Read full review on TripAdvisor   11/16/2011 Vote      
5. By then, even I was too tired to care, so I turned in.
"Sleep deprivation and uncaring staff - not going back " Read full review on TripAdvisor   11/12/2011 Vote      
6. We spent a couple of hundred thousand dollars for our weekend meeting and management does not seem to care about customer service.
"The good, the Bad & the UGLY " Read full review on TripAdvisor   11/2/2011 Vote      
7. Be careful the wesitn might just charge for standing in the lobby.
"Wesitn will price gouge you. " Read full review on TripAdvisor   10/9/2011 Vote      
8. You're met at your car, luggage taken care of and valet is great value.
"I always stay here when I go to LA, best ever! " Read full review on TripAdvisor   7/20/2011 Vote      
9. Roy brings a new and exciting story about the 'music scene' at every one of my visits when I was fortunate to see him at the front desk; he's a busy man, assisting so many guests, with a genuine smile to show that he cares.
"Westin LAX rocks!! " Read full review on TripAdvisor   7/17/2011 Vote      
10. This is very poor customer care.
"Mixed experience which could have been better " Read full review on TripAdvisor   4/25/2011 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved