Renaissance Cleveland, Cleveland, Helpful

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OpinionWell
Rank

5th

Out of 115

Renaissance Cleveland	Average Price: $248 Check Rates

Hotel Class:

24 Public Square

Cleveland, 44113 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.75

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (38) , MyTravelGuide (1001) , Travelocity (4) , TripAdvisor (258) , YahooTravel (15)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 251 comments.

The following words were used in comments with Helpful:
beauty (6) clean (18) comfortable (15) concierge (13) courteous (8) desk (23) extremely (15) friendly (98) great (17) hotel (35) location (12) nice (26) not (12) pretty (6) professional (11) room (33) service (15) staff (174) valet (6) well (6)

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1. No amount of 'revitalization' will help if you have horrific staff with a terrible attitude.

"Worst Hotel Stay EVER!!!! " Read full review on TripAdvisor 3/26/2012 Vote

2. On a positive, the front desk staff was very helpful and professional.

"Old Decor, Cold Rooms " Read full review on TripAdvisor 2/21/2012 Vote

3. The bus drivers don't help you with luggage, and they don't really seem to grasp the whole 'timeline' thing.

"Loved the history " Read full review on TripAdvisor 2/16/2012 Vote

4. Everyone from the bellmen to the front desk staff were extremely helpful, courteous and very nice.

"Excellent hotel and service! " Read full review on TripAdvisor 2/12/2012 Vote

5. All of the staff were friendly, knowledgeable, helpful and warm.

"Oh what a nice night! " Read full review on TripAdvisor 11/29/2011 Vote

6. I saw them go out of their way several times to help colleagues.

"Your average grand old downtown hotel, with an above average catering staff " Read full review on TripAdvisor 11/19/2011 Vote

7. And the catering & event staff were very nice, very helpful.

"Your average grand old downtown hotel, with an above average catering staff " Read full review on TripAdvisor 11/19/2011 Vote

8. Not much noise from halls or other room, but street noise was loud--better windows would help (I was on floor 8.

"Your average grand old downtown hotel, with an above average catering staff " Read full review on TripAdvisor 11/19/2011 Vote

9. It is in excellent condition and the staff couldn't be more helpful.

"Beautiful hotel and location " Read full review on TripAdvisor 11/15/2011 Vote

10. The personnel were uniformly friendly and helpful.

"Distinguished, comfortable hotel " Read full review on TripAdvisor 10/30/2011 Vote