Charlotte Westin, Charlotte, Responsive

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Rank

9th

Out of 269

Charlotte Westin	Average Price: $298 Check Rates

Hotel Class:

601 South College Street

Charlotte, 28202 View map

4-Star Hotel Rank: 3 of 7
Average review rating: 3.78

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (28) , MyTravelGuide (201) , Travelocity (10) , TripAdvisor (306) , YahooTravel (51)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 9 comments.

The following words were used in comments with Responsive:
generous (2) hotel (3) management (3) not (2)

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1. I sent an email to the hotel management and customer service, and the hotel General Manager replied with a cold response telling me that the hotel people were rightly charging me for two days, and he appologize for the inconvinience, and that he will refund only half of one day as a courtesy, which he thought that he didnt have to do.

"Stay Away- Stay Away-Stay Away- Charge your Crd forceably. Not considerate at all. " Read full review on TripAdvisor 10/11/2011 Vote

2. I also had faxed the claim, a letter, and a picture of the damage to my car to the general manager of the Westin and never got any response back so I called and left a voice mail asking for a call back.

"Valet wrecked my vehicle " Read full review on TripAdvisor 9/16/2011 Vote

3. I had to ask again the second day and got the same response.

"Beautiful hotel, poor service. " Read full review on TripAdvisor 2/16/2011 Vote

4. The only response I received from them was 'things are a bit hectic with 600 rooms checking out on Sunday', once again I believe they were not prepared for this group and the group had to suffer.

"This was the worst hotel experience ever " Read full review on TripAdvisor 1/19/2011 Vote

5. Got no response each time.

"Good experience until Obama got there... " Read full review on TripAdvisor 10/16/2008 Vote

6. Had to stand in line for over ten minutes to complain the next morning, receiving little response beyond a 'sorry.

"Last time here! " Read full review on TripAdvisor 3/25/2008 Vote

7. The staff was always pleasant but really not very responsive.

"Terrible Business Services " Read full review on TripAdvisor 3/9/2007 Vote

8. I sat in the restaurant for 20 minutes after I ordered a drink before we finally got up and found the waiter to remind him of his responsibility.

"Terrible service " Read full review on TripAdvisor 1/20/2007 Vote

9. No apology or response when I asked what was I supposed to do in the meantime.

"Is this a westin? " Read full review on TripAdvisor 8/29/2006 Vote