Westin Boston, Boston, Responsive

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Rank

13th

Out of 197

Westin Boston	Average Price: $344 Check Rates

Hotel Class:

10 Huntington Avenue

Boston, 02116 View map

4-Star Hotel Rank: 11 of 38
Average review rating: 4.05

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , MyTravelGuide (2140) , Travelocity (21) , TripAdvisor (1509) , YahooTravel (136)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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accommodating (35) adequate (36) awesome (49) beautiful (94) best (182) better (162) big (126) cares (66) clean (571) comfortable (406) comfy (72) convenient (199) courteous (42) decent (71) efficient (69) excellent (264) exceptional (65) fabulous (34) fantastic (97) fast (50) free (180) fresh (30) friendly (307) fun (39) generous (32) good (653) great (1214) happy (64) heavenly (74) helpful (332) huge (107) liked (334) love (101) new (122) nice (764) outstanding (36) perfect (132) pleasant (78) pleased (28) plenty (135) positive (28) professional (43) quiet (79) reasonable (75) responsive (30) soft (37) spacious (110) spectacular (37) welcoming (50) wonderful (154)

Responsive

Appears in 40 comments.

The following words were used in comments with Responsive:
friendly (5) generous (2) good (3) great (2) guest (3) hotel (7) management (5) most (4) need (4) not (5) problem (6) reception (2) refund (2) reviews (2) room (2) service (5) staff (14) train (2) unfortunate (2) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Wi-fi tech support was unavailable when needed (once I was cut off after 30 seconds, the 2nd time it took 8 hours for a response).

"Details disappointing " Read full review on TripAdvisor 4/9/2012 Vote

2. Marriott's response to the situation made me feel safe and secure while visiting a new city.

"A shining star in a dark night and day " Read full review on TripAdvisor 3/17/2012 Vote

3. I had emailed the GM - didn't get a response, but his action spoke.

"Excellent " Read full review on TripAdvisor 3/7/2012 Vote

4. They are well trained, responsive and friendly.

"Guest Rooms Need An Update " Read full review on TripAdvisor 2/4/2012 Vote

5. No one accepted responsibility or offered much of an apology and the reception staff were universally lacking in warmth and interpersonal skills.

"Inconsistent service " Read full review on TripAdvisor 11/29/2011 Vote

6. My comment at reception about these issues, including a lack of turn down service resulted in the response that guests need to make specific requests for such amenities as shower gel now.

"Inconsistent service " Read full review on TripAdvisor 11/29/2011 Vote

7. Hotel staff was wonderful, very friendly and responsive to any needs, questions or concerns.

"Great as always! " Read full review on TripAdvisor 11/25/2011 Vote

8. Staff most friendly and responsive to guests' needs.

"Excellent experience " Read full review on TripAdvisor 11/23/2011 Vote

9. What made the biggest impression was the friendliness and responsiveness of the staff.

"Friendly and Upscale " Read full review on TripAdvisor 11/22/2011 Vote

10. When I explained this unfortunate situation to the manager at the front desk, and described how four people were made exceedingly uncomfortable (we used our key card to re-enter the room and were aghast that a couple was occupying it), all I received in the way of a response was a perfunctory 'I'm sorry'.

"Double Dipping Bookings " Read full review on TripAdvisor 11/15/2011 Vote