Radisson Hotel at Cross Keys, Baltimore, Responsive

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Rank

38th

Out of 231

Radisson Hotel at Cross Keys	Average Price: $147 Check Rates

Hotel Class:

5100 Falls Road, (100 Village Sq)

Baltimore, 21210 View map

3-Star Hotel Rank: 20 of 33
Average review rating: 3.54

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (44) , MyTravelGuide (74) , Travelocity (3) , TripAdvisor (107) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 4 comments.

The following words were used in comments with Responsive:
apology (3) hotel (2) not (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Although at check in and check out I was only given an verbal apology, I was pleasantly surprised to have the hotel manager issue a credit to my hotel bill for the cost of the cabs ($ 140) in response to the email survey.

"Spacious room, near highway, free parking " Read full review on TripAdvisor 11/14/2011 Vote

2. I received no apology even though we missed a day trip to Washington as a result,I contacted Radisson customer service twice by email, but have still to receive an apology or even any response.

"Good and bad, but customer service on the decline. " Read full review on TripAdvisor 9/21/2011 Vote

3. In response to previous posts, I did not see any rodents or notice unsanitary conditions at all during my stay.

"Positive Experience at Cross Keys " Read full review on TripAdvisor 6/15/2010 Vote

4. When attempting to report my disappointment, frustration and embarrassment, unfortunately I did not get a response for almost a week.

"Banquet Management - Terrible " Read full review on TripAdvisor 8/9/2006 Vote