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Rank
38th
Out of 676

The Benjamin

Average Price: $453  
 
Hotel Class:
125 East 50th Street
New York City, 10022 View map  
4-Star Hotel Rank: 18 of 106
Average review rating: 4.44
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (38) , MyTravelGuide (41) , Travelocity (16) , TripAdvisor (801) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 29 comments. 
The following words were used in comments with Responsive:
arrival (3)   bed (2)   concierge (3)   desk (2)   great (3)   guest (2)   hotel (7)   housekeeping (4)   menu (2)   new (2)   night (2)   not (8)   pillow (2)   room (2)   staff (6)    
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1. The doubletree in Times square, renaissance, waldorf, W, and hilton garden in in NYC (all of which I have stayed in this year) are cleaner and more responsive to guests.
"Disappointing " Read full review on TripAdvisor   12/27/2011 Vote      
2. Examples: multiple calls for towels, bed sheets with no response and poor housekeeping.
"Disappointing " Read full review on TripAdvisor   12/27/2011 Vote      
3. They claimed that the parking garage was responsible - not sure it makes that much of a difference.
"Aside From the Valet Parking " Read full review on TripAdvisor   12/21/2011 Vote      
4. All rooms have a small kitchenette and coffee maker The pillow menu is fun, and the staff is very responsive to any special requests.
"Comfortable rooms, great pillow menu " Read full review on TripAdvisor   11/18/2011 Vote      
5. I emailed the hotel requesting arrival and departure times but did not receive a response.
"Top of the class " Read full review on TripAdvisor   10/9/2011 Vote      
6. They overcharged me and when I brought it to their attention they made me feel like it was my fault rather than their responsibility for not properly communicating policies and associated costs.
"When the Bellman is the only positive thing about the hotel... " Read full review on TripAdvisor   8/23/2011 Vote      
7. His response and resolution with impeccable professionalism went a long way with this traveller who spends 140 nights a year away from home in hotels.
"The mark of a hotel is not how well it performs when all is well but how they handle themselves when it's not quite right " Read full review on TripAdvisor   7/23/2011 Vote      
8. com they insisted the hotel is responsible to close their reservation system once fully booked.
"Disaster " Read full review on TripAdvisor   7/16/2011 Vote      
9. They were very responsive to all of our requests.
"Excellent service at a steal of deal " Read full review on TripAdvisor   3/29/2011 Vote      
10. On indicating I didn't need a guarantee, just an estimate, the frosty response was try between 1 and 2pm but no guarantee.
"Excellent midtown location, Value given room size and location " Read full review on TripAdvisor   2/25/2011 Vote      
   
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