The Back Bay Hotel, Boston, Exceptional

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Rank

2nd

Out of 197

The Back Bay Hotel	Average Price: $327 Check Rates

Hotel Class:

350 Stuart St., Back Bay

Boston, 00000 View map

4-Star Hotel Rank: 2 of 38
Average review rating: 4.51

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (25) , TripAdvisor (980)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (30) attentive (47) beautiful (108) beautifully (30) best (128) better (88) big (96) brilliant (32) cares (27) clean (311) comfortable (341) comfy (55) convenient (96) cool (29) decent (33) efficient (42) elegant (26) excellent (285) exceptional (50) fabulous (38) fantastic (96) free (189) fresh (26) friendly (409) fun (29) good (537) great (850) happy (67) helpful (443) huge (70) liked (216) love (216) luxurious (31) new (78) nice (513) outstanding (29) perfect (130) pleasant (76) pleased (37) plenty (77) professional (45) quiet (85) reasonable (46) spacious (121) spotless (28) superb (26) superior (33) welcoming (99) well appointed (29) wonderful (116)

Exceptional

Appears in 50 comments.

The following words were used in comments with Exceptional:
area (3) arrival (3) bar (3) concierge (4) doorman (3) helpful (3) high (3) hotel (21) location (6) memorable (3) nice (3) night (3) not (7) quality (4) room (15) service (11) special (4) staff (12) taxi (3) well (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. What I felt was exceptional was the level of service at the hotel, from the doorman to the restaurant staff to the front desk.

"Boston Marathon Weekend " Read full review on TripAdvisor 4/26/2012 Vote

2. The staff have been fantastic on every visit and this time was no exception.

"A welcoming stay, as always " Read full review on TripAdvisor 2/6/2012 Vote

3. Overall the Back Bay hotel was a perfect base for our trip and provided high quality, comfortable rooms with exceptional customer service.

"Xmas trip to Boston " Read full review on TripAdvisor 1/7/2012 Vote

4. The room was nice although not exceptional.

"Good location " Read full review on TripAdvisor 1/6/2012 Vote

5. The location is great except there is construction going on all day and night.

"Good location " Read full review on TripAdvisor 1/6/2012 Vote

6. Based on all the previously stellar reviews of the Back Bay hotel, I have no doubt my issues are the exception and not the rule, it is just unfortunant it had to happen to me.

"Wish it was perfect.... " Read full review on TripAdvisor 11/23/2011 Vote

7. Enjoyed the stay except for the laundry bill I received.

"Nice Hotel and Good Location " Read full review on TripAdvisor 10/4/2011 Vote

8. Check-in was crude and transactional, the rooms feel outdated with shaggy carpet and an empty bar fridge (except comp water).

"Total letdown " Read full review on TripAdvisor 9/21/2011 Vote

9. Can' t fault this hotel except that we would have loved a kettle in the room for our early morning tea.

"Great hotel, good service " Read full review on TripAdvisor 9/4/2011 Vote

10. except there is a fire station nearby so the occasional siren goes off.

"Great Boutique Hotel " Read full review on TripAdvisor 8/8/2011 Vote