1. When we arrived we got there about 1:30pm and the lobby was crowded as a lot of tourists had just came off a cruise ship and it was chaos in the lobby, obviously our room wasn't ready my only complaint is we where told we would be called and it was pretty obvious this wouldn't happen due to the fact staff started dealing with customers who arrived after 3pm, so I had to get in line again and had to complain as quite a few older customers thought their age excused them the need to queue, we got in our room a little after 4pm we got room 1509 and it had a great view of the mountains, overall our checkin experience was not great but not actual staff's fault as their was no way this hotel seemed prepared for such a large influx of guests, also if we hadn't already stayed at hotel we wouldn't have been aware of the free internet or the free coffee as it wasn't mentioned at checkinWe used the laundry room in our 10 day stay and it was okay the staff where helpful, we never ate at hotel although breakfast buffet was still $4.