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Rank
6th
Out of 56

The Palms South Beach

Average Daily Rate: NA  
 
Hotel Class:
3025 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 7 of 60
Average review rating: 3.79
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (64) , MyTravelGuide (160) , Travelocity (21) , TripAdvisor (288)
SAFE TO BOOK ? (0/5 issues found)
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Cares
Appears in 34 comments. 
The following words were used in comments with Cares:
$ (2)   area (2)   charged (2)   cost (2)   desk (3)   double (2)   extra (2)   guest (3)   hotel (11)   management (4)   need (2)   nice (2)   noise (2)   not (11)   park (3)   problem (6)   recommend (2)   room (5)   service (4)   staff (4)    
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1. They took care of us in Room 629 anytime we had a question or concern and someone was up to address it promptly.
"Great Service, Relaxing Stay, Beautiful Place " Read full review on TripAdvisor   7/13/2010 Vote      
2. **Our room was above a wedding reception, so the music was loud until about 1am, but we were too sleepy to care.
"Overall...Miami's best kept secret " Read full review on TripAdvisor   6/21/2010 Vote      
3. The only DRAWBACK for us was the unfriendly and unhelpful lady at the concierge, she would never know or didn't have what you needed and was very rude and be careful about the RESORT FEE that they charge that it's $12.
"Liked it!!, renovated rooms, nice amenities and beach. Location OK, bad concierge. " Read full review on TripAdvisor   5/4/2010 Vote      
4. and he really cares about his clients and loves his job.
"Had An Awesome Time!!! Here's My Detailed Review " Read full review on TripAdvisor   4/11/2010 Vote      
5. They stated that they would call the travel agency the next morning and take care of it, which they did.
"Hotel staff very professional " Read full review on Travelocity   1/1/2010 Vote      
6. Lots of noise, front desk could care less about all the noise we had to deal with since they were able to fully book the hotel.
"Unprofessional Management " Read full review on Travelocity   11/1/2009 Vote      
7. They neglected to notify us of construction and really did not care much about our comfort and happiness.
"Would not go back to staff that doesn’t care! " Read full review on Expedia   10/14/2009 Vote      
8. I asked for another room with double beds and was informed that they were sold out for the night but that the manager would take care of things in the morning.
"Great time at the Palms Hotel with my girlfriends " Read full review on TripAdvisor   8/4/2009 Vote      
9. Everthing was clean and well cared for each day.
"Perfect!! " Read full review on TripAdvisor   7/1/2009 Vote      
10. The entire hotel staff performed as a true team - it was very reassuring to work through the planning process knowing that the hotel staff truly cared about making our event a special one.
"Incredible wedding venue, awesome staff - this hotel marches to its own beat! " Read full review on TripAdvisor   6/11/2009 Vote      
   
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