Ala Moana Hotel, Honolulu, Responsive

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OpinionWell
Rank

43rd

Out of 165

Ala Moana Hotel	Average Price: $159 Check Rates

Hotel Class:

410 ATKINSON Drive

Honolulu, 96814 View map

3-Star Hotel Rank: 8 of 20
Average review rating: 3.81

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (56) , MyTravelGuide (75) , Travelocity (16) , TripAdvisor (506) , YahooTravel (28)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 9 comments.

The following words were used in comments with Responsive:
not (3) park (2) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. No appropriate apology from customer service or in response to the exit questionaire paperwork.

"Horrible stay " Read full review on TripAdvisor 11/5/2011 Vote

2. Staff were very attentive and responsive to our requests.

"Excellent Hotel, handy to everything. Attentive staff " Read full review on TripAdvisor 3/30/2010 Vote

3. After room move, we received no follow up phone call and no response heard.

"Where are the basic Housekeeping standards? " Read full review on TripAdvisor 2/24/2010 Vote

4. I called the MOD (name:Koji or Goji?) to stop by for me to show every discrepancy, his response was: NO, I CAN'T COME.

"Where are the basic Housekeeping standards? " Read full review on TripAdvisor 2/24/2010 Vote

5. Very freindly staff with quick response to needs.

"Great rates close to Waikiki " Read full review on TripAdvisor 12/9/2009 Vote

6. Also, I paid for daily parking in advance and could not park my car due to the overwhelming response during the 4th of July weekend.

"Do not stay at this hotel " Read full review on TripAdvisor 7/16/2009 Vote

7. All of the staff were perfectly friendly and responsive.

"Work, don't play here " Read full review on TripAdvisor 10/7/2008 Vote

8. ' Therefore, you may want to familiarize yourselves with your own evacuation plan as the staff is not well versed in disaster response.

"Small rooms, but clean " Read full review on TripAdvisor 1/3/2008 Vote

9. The hotel will not take responsibility for this.

"Thieves at the Ala Moana Hotel " Read full review on TripAdvisor 9/29/2004 Vote