Kona Kai Resort San Diego, San Diego, Lack

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Rank

44th

Out of 517

Kona Kai Resort San Diego	Average Price: $179 Check Rates

Hotel Class:

1551 Shelter Island Drive

San Diego, 92106 View map

3-Star Hotel Rank: 20 of 101
Average review rating: 3.49

OpinionWell Value Index: 4

Traveler reviews analyzed: YahooTravel (20) , MyTravelGuide (44) , Travelocity (10) , Expedia (81) , TripAdvisor (253)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Lack	Appears in 13 comments.

The following words were used in comments with Lack:
complaints (2) facilities (2) good (2) hotel (2) lacking (13) management (3) problem (2) responsive (2) room (3) service (5) staff (4)

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1. This hotel needs a complete overhaul and the customer service is sorely lacking.

"HUGE disappointment - will never stay again! " Read full review on TripAdvisor 1/13/2011 Vote

2. The biggest lack was the room and shower, includingrestroom aria.

"Very good location " Read full review on TripAdvisor 8/16/2010 Vote

3. Facilities were nice, however, the housekeeping was a bit lacking.

"Private, quiet and beautiful view, good location " Read full review on TripAdvisor 10/16/2009 Vote

4. We ate their the first night and then ate out every single meal after that because we were so appauled by the pricing and lack of quality.

"Not Impressed " Read full review on Expedia 5/27/2009 Vote

5. Service in the restaurant is lacking.

"Restaurant review " Read full review on Expedia 3/11/2009 Vote

6. My real problem was with the complete lack of good service and even a sense of accountability among staff, even at the management level.

"No value, no service. " Read full review on YahooTravel 1/2/2009 Vote

7. My real problem was with the complete lack of good service and even a sense of accountability among staff, even at the management level.

"Terrible value and even worse service! " Read full review on TripAdvisor 10/22/2008 Vote

8. Not only because of the below average hotel conditions but also due to the lack of responsible and ethical staff.

"Housekeeping Steals " Read full review on TripAdvisor 5/14/2008 Vote

9. Finally after the run around and lack of response from the 'resort' staff, I informed the front desk manager that for insurance purposes I was going to file the items as stolen with the Bay police.

"Housekeeping Steals " Read full review on TripAdvisor 5/14/2008 Vote

10. we found in general the folks we ran accross in san diego just really lacked that friendly smile.

"nice place to relax and enjoy the elements " Read full review on TripAdvisor 4/22/2007 Vote