Crowne Plaza San Antonio Riverwalk, San Antonio, Problem

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Rank

49th

Out of 504

Crowne Plaza San Antonio Riverwalk	Average Price: $178 Check Rates

Hotel Class:

111 Pecan Street East

San Antonio, 78205 View map

3-Star Hotel Rank: 19 of 111
Average review rating: 3.22

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (332) , TripAdvisor (278)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (4) awful (3) bad (20) broken (4) chipped (4) complain (9) complaint (10) dated (16) difficult (5) dirty (15) disappoint (21) disgust (3) expensive (17) gross (4) hard (19) hardly (3) horrible (6) inconvenient (4) issue (12) lack (3) loud (8) mildew (2) mistake (3) negative (14) nightmare (2) noise (17) noisy (10) outdated (14) outrageous (5) overbook (2) overpriced (5) poor (5) problem (32) ridiculous (7) rock (3) rude (9) sadly (3) scary (2) shock (2) slow (12) smell (9) terrible (14) ugly (3) uncomfortable (10) unfriendly (2) unhappy (2) unpleasant (2) worn (2) worst (8) wrong (3)

Problem

Appears in 52 comments.

The following words were used in comments with Problem:
bed (4) children (2) clean (2) elevator (5) few (3) helpful (4) hotel (7) location (3) not (9) park (4) pressure (2) remote (2) room (14) service (4) small (2) staff (10) toilets (2) walking (3) water (2) workout (2)

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1. They were having lots of elevator problems which sometimes caused long waits; also a few tense moments where we thought we were going to be stuck in a full elevator.

"Has some quirks to work out " Read full review on TripAdvisor 3/1/2012 Vote

2. The biggest problem on this saturday was about half the children in Mexico City were staying here for a soccer tournament.

"Better Choices Available " Read full review on TripAdvisor 2/29/2012 Vote

3. I have read previous reviews citing elevator problems.

"San Antonio Visit " Read full review on TripAdvisor 1/20/2012 Vote

4. The staff took the elevator out of service, had the elevator company out to fix the problem and took care of it in a professional manner.

"Wonderful hotel with poor elevator. " Read full review on TripAdvisor 1/19/2012 Vote

5. and the hotel staff were kind enough to spend a half hour attempting to trouble-shoot the problem and when they found out that the service was 'down' for the entire hotel, they comped us free breakfast for the remainder of our stay.

"Good service, great location " Read full review on TripAdvisor 12/22/2011 Vote

6. From comments gleaned from the staff this is not a recent problem.

"Don't mistake glitter for gold " Read full review on TripAdvisor 10/31/2011 Vote

7. Our first room had a non-functional TV so we immediately changed rooms to find the second room had a similar problem but at least the remote worked to circumvent the issue.

"Don't mistake glitter for gold " Read full review on TripAdvisor 10/31/2011 Vote

8. Had problems with stay and never got them corrected.

"Not up to par " Read full review on TripAdvisor 9/2/2011 Vote

9. ROOMS: Ok and didn't crawl out of bed with back problems.

"Stay was OK, no surprises " Read full review on TripAdvisor 8/8/2011 Vote

10. The process took about 45 minutes total, including calling in another engineer and eventually swapping out the TV for another one (which fixed the problem).

"Pleasantly Surprised! " Read full review on TripAdvisor 8/4/2011 Vote