San Antonio Omni, San Antonio, Mistake

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OpinionWell
Rank

7th

Out of 504

San Antonio Omni	Average Price: $234 Check Rates

Hotel Class:

112 College Street

San Antonio, 78205 View map

4-Star Hotel Rank: 5 of 32
Average review rating: 3.84

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (205) , Travelocity (24) , TripAdvisor (501) , YahooTravel (54)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit high (2) a bit small (8) annoy (9) avoid (6) bad (21) big deal (7) broken (3) complain (13) complaint (19) dated (6) difficult (5) dirty (16) disappoint (43) disgust (4) downside (8) expensive (44) filthy (5) frustrated (5) hard (14) horrible (5) inconvenient (16) issue (42) lack (9) loud (33) mistake (3) negative (15) noise (71) noisy (27) odor (3) overpriced (12) poor (9) pretty small (3) pricey (13) problem (51) ridiculous (8) rock (5) rude (5) shock (3) slow (24) smell (15) terrible (6) tiny (15) too small (3) uncomfortable (3) unfortunate (10) weird (3) worn (6) worst (7) would have liked (7) wrong (11)

Mistake

Appears in 5 comments.

The following words were used in comments with Mistake:
customer (2) not (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. 10pm (we were asleep and hadn't ordered them; not sure if it was a kind gesture or mistake).

"Broken Promises and lots of I'm sorries " Read full review on TripAdvisor 5/11/2011 Vote

2. This property has systems and people who are ready and capable to handle such mistakes in a calm, professional, and customer-focused manner.

"The real test of service is the handling of a problem - Omar excelled in this test! " Read full review on TripAdvisor 3/7/2011 Vote

3. This is the type of mistake that can happen with any operation involving human beings.

"The real test of service is the handling of a problem - Omar excelled in this test! " Read full review on TripAdvisor 3/7/2011 Vote

4. We almost stayed somewhere else after reading these reviews, which would have been a mistake.

"Best Hotel on the River " Read full review on TripAdvisor 6/30/2005 Vote

5. The solution was simple: either provide advance notice that you could not accommodate us, or treat us with the respect that all paying customers deserve by immediately fixing your mistake to our satisfaction.

"Horrid experience - do NOT go there " Read full review on TripAdvisor 6/6/2004 Vote