3. A man showed up in the room ready to set up the sofa (?)We experienced turndown service at 8 PM during the second night, even when I have requested at 6:30 PM with the front desk female employeeFurniture in the room was scratched or damaged like the coffee table in the bedroomI had a massage during my first stay and it was great I had a massage during my second stay and with another employee it was not really goodAs I explained to the General Manager and tthe front desk staff Priscila, I expect the same service during every stay The response was very limitedI expect more from a five diamond award hotel.