Residence Inn Philadelphia, Philadelphia, Complaint

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Rank

33rd

Out of 177

Residence Inn Philadelphia	Average Price: $250 Check Rates

Hotel Class:

One East Penn Square

Philadelphia, 19107 View map

3-Star Hotel Rank: 18 of 57
Average review rating: 4.03

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (52) , Travelocity (10) , TripAdvisor (196) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 12 comments.

The following words were used in comments with Complaint:
breakfast (2) complaints (12) customer (2) desk (3) free (3) great (2) park (2) staff (2)

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1. I do have 1 minor complaint.

"Great hotel for visiting Philly... " Read full review on TripAdvisor 3/31/2012 Vote

2. Only complaint was that breakfast had no fresh fruit and the coffee tasted instant.

"Great, friendly staff with a wonderful location for sight seeing! " Read full review on TripAdvisor 8/15/2011 Vote

3. My room on the 20th floor had a great view, which was a bonus, and it's difficult to find many complaints with a place that offers free wireless and free breakfast.

"Good value convenient to Center City " Read full review on TripAdvisor 7/25/2011 Vote

4. My only complaint was the internet was a little bit slow.

"a very nice hotel " Read full review on TripAdvisor 7/18/2011 Vote

5. My only complaint was the parking, but I know that the location doesn't really lend itself to a free parking lot.

"Convenient location, but parking is expensive! " Read full review on TripAdvisor 5/28/2011 Vote

6. My main complaint is that the daytime front desk staff was generally unfriendly.

"Comfortable Rooms for long stay " Read full review on TripAdvisor 10/21/2010 Vote

7. The front desk staff wasn't the most friendly but that's a minor complaint; overall it was a great place to stay that I'd be happy to stay at again.

"Great hotel; good value; nice area! " Read full review on TripAdvisor 10/16/2010 Vote

8. I am a long time Gold Club and Corporate customer of Marriott, so I sent a letter of complaint to the Marriott customer service center.

"Treated well after bad experience " Read full review on TripAdvisor 8/5/2010 Vote

9. No complaints in terms of getting any assistance (directions/etc.

"Great Hotel For Families " Read full review on TripAdvisor 9/10/2008 Vote

10. Other than that, though, as I said, no complaints.

"No Complaints.....OK, maybe one... " Read full review on TripAdvisor 4/29/2008 Vote