5. The bartender and bell hop were great however concierge couldn't find us a rental car 'sorry' was there response - little did they know that at the same time i was also checking all the rental places and found one on my own - so i didn't find them helpful AT ALL and annoying at that - they told us at the front desk that conciege had a 'gift' for us platinum members (when we first arrived very tired and in a hurry to make the shuttle) - it turned out to be a gimmick to get us to tour another property 'time share' situation.