SpringHill Suites Memphis Downtown, Memphis, Lack

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OpinionWell
Rank

10th

Out of 238

SpringHill Suites Memphis Downtown	Average Price: $169 Check Rates

Hotel Class:

21 North Main Street

Memphis, 38103 View map

3-Star Hotel Rank: 5 of 44
Average review rating: 3.95

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (58) , MyTravelGuide (60) , Travelocity (6) , TripAdvisor (186) , YahooTravel (18)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Lack	Appears in 13 comments.

The following words were used in comments with Lack:
area (2) customer (3) disappoint (2) helpful (2) hotel (2) lacking (13) not (2) park (3) room (2) staff (4) train (2)

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1. Not much to complain about except the sink area for getting ready (two people can't fit at same time) and the complete lack of a full length mirror.

"Great location on trolley line, reasonably priced " Read full review on TripAdvisor 5/4/2012 Vote

2. Staff lacks training in some areas but is friendly and helpful.

"Rooms are small for suites. " Read full review on TripAdvisor 1/1/2012 Vote

3. I was very disappointed in the lack of things to do downtown.

"Great location/noisy on Main St side " Read full review on TripAdvisor 11/8/2011 Vote

4. The only negative I have was their lack of knowledge regarding nearby shopping.

"Good Value and Great Location " Read full review on TripAdvisor 10/17/2011 Vote

5. It was a delightful meal with many staff members on hand to keep it stocked ( I figure they read earlier criticism about the lack of staff and fixed the issue) The room was well equipped.

"Great location, nice hotel " Read full review on TripAdvisor 8/18/2011 Vote

6. I found this to be sorely lacking in managerial training, especially since I'm a Marriott Elite customer.

"Nice hotel, accessible to Beale " Read full review on TripAdvisor 7/24/2011 Vote

7. There wasn't even another customer in the lobby so I didn't understand the attitude/lack of friendliness, it's not like he was swamped and too busy to be nice.

"Not Very Welcoming Staff/Poor Customer Service " Read full review on TripAdvisor 1/21/2010 Vote

8. Plus, regular maintenance items were certainly lacking such as caulking around the tub and toilet.

"Good location - bad management " Read full review on TripAdvisor 8/12/2009 Vote

9. When we queried it, he said it was because the hotel was fully booked, however it was very obvious by the lack of customers during our 3 days that the hotel was far from booked out, in fact the breakfast room ususally had 3 or 4 occupied tables at a time, if that.

"Dissapointing Treatment " Read full review on Travelocity 4/1/2009 Vote

10. The staff was lacking in charm and helpfulness.

Read full review on MyTravelGuide 7/14/2007 Vote